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Operations Associate/Sr./Specialist - Variable Policyholder Admin | Hybrid

Job Level:  Professional

Minneapolis, MN, US, 55416-1297

Due Date:  N/A
Area of Expertise:  Operations
Unit:  Allianz US Life
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1213

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.


What you do:

You will provide expertise while resolving client service requests. You will help guide our results by establishing customer relationships, participating in change projects, and recommending process improvements for assigned functional area. You will apply knowledge of Allianz's business, products, customers, and operations and following established guidelines and procedures, and regulations. You will make the appropriate decisions for both the customer and Allianz. You will report to the Operations Senior Manager.


You Will:

• Develop customer relationships by learning, understanding, assessing, and satisfying customer needs.

• Review and resolve complex service requests and inquiries to achieve successful goals.

• Influence results and customer experience by overseeing trends, identifying opportunities, and recommending and implementing improvements in processes and ease of doing business.

• Participate in team, department, and enterprise change projects to meet our needs.

• Be an expert for functions within assigned area. Provide coaching to other employees within and outside of the team.

• Audit, oversight, and provide reporting on processes. Use data to recommend and implement process

improvements, and to provide additional training.

• Contact clients to help resolve client inquiries or missing requirements.


What you bring:


• 2 or more years of experience required: In multiple areas in Allianz Operations preferred, experience in insurance or financial services



• Two-year degree or equivalent experience


What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.