Account Services Rep Senior | Hybrid

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

Professional level Operations employee responsible for relationships within Operations, Allianz stakeholders and other key business partners, including internal/external Distribution partners, depending on business area. You will provide value to key business partners by serving as a business consultant assisting them in developing strong business practices to reduce their business risk and increase digital adoption. You will successfully influence business results through strong relationships, recommending/implementing process improvements and driving digital adoption. You will be accountable for accurately applying extensive knowledge of Allianz's business, products, customers, and Operations and adhering to established guidelines, policies and procedures, and regulations. You will report to an Operations Manager.

What you do:

• Partner with key business partners including the following (dependent on business area): FMO's, Broker Dealer, producers, registered reps, attorneys, trustees and POAs by providing education, coaching, and training. Understand internal and external business needs including industry trends. Take ownership to ensure a positive service experience.
• Actively seek areas for service and process improvements, identify and analyze trends for proposed changes to ensure accuracy and ease of business. Accurately apply extensive process knowledge to proactively anticipate customer needs and identify any potential issues, create recommendations and facilitate action for resolution.
• Act as a team lead, mentor or subject matter expert for assigned area. Provide guidance and support in claims processing, customer service, and problem-solving. Assist in training new hires and ensure adherence to best practices and standard operating procedures
• Manage Complex Claims: Handle and resolve complex claims issues by investigating, evaluating, and determining appropriate action for claims submitted. Ensure adherence to company policies and procedures, as well as regulatory requirements.
• Documentation and Reporting: Maintain accurate and detailed records of claims activities, including relevant documentation, correspondence, and investigation findings. Generate reports and provide analysis as required.
• Continuous lmprovement: ldentify process inefficiencies and recommends improvements to enhance claims seryices, customer satisfaction, and operational effectiveness. Participate in and contribute to the implementation of process improvement initiatives.

What you bring:

• 4+  years experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas
• Four-year degree required: General Education or equivalent experience

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

56968 | Operations | Professional | Non-Executive | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.