Share this Job

IT Manager

Job Level:  Professional

Minato-ku, Tokyo, JP, 107-0051

Available until:  31/12/2023
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Global Corporate & Specialty
Employing Entity: 
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  21846

Job Purpose/Role

  • Role responsible for the IT deliveries in the Tokyo AGCS office.
  • Working in aligmnet with the Regional IT team and Global IT Organization.
  • Liaises with the Local and Regional AGCS business and 3rd party vendors, whilst contributing to the global/regional IT objectives and keeping the focus on the local day to day operations.
  • Proactively provide vision and leadership to the Local IT team to align with global / regional / local strategy.
  • Covers the local regulatory and market practice standards ensuring compliance of IT projects and operations.


Key Responsibilities
IT Operations Management

  • Provide comprehensive service and support in respect of all IT requirements, including service desk, service level management, configuration, change, capacity, security and continuity management to local users.
  • Oversee provision of end-user services including help desk and technical support services
  • Supports the planning and forecasting of the Japan IT budget as well as administer and maintain proper cost allocation processes


Risk Management, Compliance Management & Company Policies

  • As the Local IT Manager be responsible for Risk Management and Compliance within IT
  • Align IT risk management with enterprise-wide risk management ensuring cost effective minimization of operational risks
  • Conducts analysis on whether IT policies/standards are being followed, follow up and apply in cases where necessary.
  • Ensure IT compliance (incl. Security) with company policies/standards and local regulations.
  • Report to IT management on results
  • Implementation of Group initiatives, standards, policies and evolve the services provided


Stakeholder Management

  • Ability to develop and positively influence key, strategic position holders across other functions within the Tokyo office.
  • Managing 3rd party service providers
  • Work with the providers concerning capacity management and service levels


Key Requirements/Skills/Experience
Required experience:

  • Professional IT experience, ideally in Financial Services with knowledge on regulatory controlled environments
  • Managing providers concerning performance, SLAs and innovation
  • Experience managing teams through operations and delivery of IT Project
  • Experience working with remote teams
  • Experience with AGILE practices


Required education:

  • Degree in IT or Business Administration
  • Professional IT qualification preferred. E.G. ITIL certification


Technical skills:

  • Understanding of IT operational processes, process improvement methodologies
  • Knowledge of common IT architectures, networks, servers, databases, applications, platforms and environments, specifically in insurance industry
  • Track record to implement new methodologies or tools that need change management efforts in technology environment


General skills:

  • Communication & Presentation: Ability to express ideas and messages clearly, both written and verbally.
  • Ability to "sell" an improvised or prepared audience winning story
  • Change Management: ability to transition individuals, teams, and the whole organization from a current state to a desired future state.
  • Strategic Planning: Ability to develop, implement and communicate strategies to address important trends or changes in the business
  • Analytic and Problem solving skills
  • Languages: Japanese and English

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit or follow us on Twitter @AGCS_Insurance and LinkedIn.