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Claims Service Consultant - Motor Warranty

Job Level:  Entry Level

Melbourne, VIC, AU, 3000

Available until:  28/12/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  16235

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


Claims Service Consultant – Motor Warranty | Flexible Locations


Allianz Australia, part of the global Allianz Group, is one of the country’s leading providers of insurance and risk management products and services. ‎By ‎joining Allianz, you are joining a company that offers a fast-paced, flexible, ‎and ‎innovative work environment and a rewarding career.


Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

We are currently seeking a Claims Service Consultant to join our Motor Warranty team on a full-time basis.


You’ll be responsible for:

  • Managing warranty claims and tyre and rim claims via online or phone system.
  • Making Liability decisions relating to both warranty and tyre and rim claims.
  • Reviewing Claim costs and managing appropriately.
  • Reviewing and processing invoices for both customer and supplier payments.
  • Managing and negotiating a portfolio of claims to a complex level from validation to finalisation within authority levels and ensuring that Client /repairer is kept always informed of progress throughout the duration of the claim
  • Ensuring Adherence to company standards to minimise leakage and increased cost of claims


Important to your success:

  • Fully qualified and experienced motor mechanic with a high-level understanding of the motor vehicle industry/products combined with extensive technical and mechanical understanding of a motor Vehicle
  • Experience in a claims or support role or in a working in an automotive dealership or manufacture service organization providing technical support to agents and internal sales staff
  • Outstanding customer service ethic
  • Excellent written and verbal communication skills
  • Sound time management skills
  • High attention to detail‎
  • The ability to work under pressure in a fast- paced environment ‎


What's on offer?

  • Access on-demand lifelong learning and take control of your career development.
  • Learn through being supported and encouraged to take on new challenges that will help you to develop new skills.
  • Be part of a team that’s open-minded, supportive, approachable, and genuinely focused on customer outcomes.
  • We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
  • Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms, and financial institutions, alongside a significant discount on Allianz insurance products.


About us


Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced. We welcome and value talent from all backgrounds, experiences, and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.  As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?