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Trainee Case Manager

Job Level:  Entry Level

Melbourne, VIC, AU, 3000

Available until:  10/31/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full Time or Part Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  13958

Trainee Case Manager - Personal Injury, VIC 


  • Structured & supportive 8-week traineeship program 
  • Full-time opportunity, Monday to Friday 8.30am – 5:00pm
  • Ways of Working - hybrid and flexible working arrangements


What if you could say no to shift work?

And say yes to balance.  Choose to care a different way – one that means you can work business hours and have the flexibility to ensure that work fits in with your life, not the other way around.


We currently have opportunities to join our Traineeship Team, as a Trainee Case Manager. This role is the perfect opportunity to commence your career in the Workers' Compensation Industry and bring your passion for customer service to build a meaningful career, where you will be supporting injured workers with their recovery from a workplace injury and provide them with a positive customer experience.


As a Trainee Case Manager, you will complete a comprehensive 8-week traineeship program, consisting of face to face training, online learning and one on one coaching support to assist with your development throughout the program.


During the 8-week program you will learn:

  • The life cycle of a claim
  • The support that is available to assist an injured worker with their recovery from a workplace injury
  • The support that is available to facilitate return to work activities for an injured worker and their employer
  • How to manage a entitlements to medical treatment and weekly payments
  • How to effectively communicate with our customers


After the completion of the 8-week traineeship program, you will transition to a claims team to manage a portfolio, to support and assist our customers to achieve the best possible outcome.  


Important to your success:

  • Extensive administration skills
  • A high level of organisational and time management skills
  • Relationship management skills
  • Customer service experience
  • Highly developed communication skills (written and verbal)
  • Advanced computer experience


What's on offer?

  • Work on a single portfolio of claims where you will have stability
  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
  • Feel valued, respected and empowered to make a difference in people’s lives.
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life


About us:

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.


Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?