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Claims Service Consultant

Job Level:  Professional

Melbourne, VIC, AU, 3000

Due Date:  asap
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  11201

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.


So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Claims Service Consultant, Recovery Support | Melbourne, VIC


Recovery Support is part of Allianz's ongoing commitment to the community that aims to ensure that all our customers get the most appropriate and specialised case management support - specific to their needs.


As a Recovery Support Case Manager you will be a part of specialist Recovery Support Team, ensuring that every worker that suffers from complex injuries are supported towards the best prospects of health and functional recovery.


You'll be responsible for:

  • Creating recovery specific case management plans (as part of a specialist multi-disciplinary team).
  • Supporting customers step-by-step through our Case Management and Injury Management programs.
  • Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind.
  • Developing trusted relationships with the customers that you support.
  • Providing ideas and innovations that support the team in being better.
  • Welcoming and helpful written and verbal customer communication.


Important to your success:

  • Case management skills within a personal injury management scheme.
  • Experience in supporting people who have sustained complex injuries.
  • An empathetic style and customer focused approach.
  • The ability to handle challenging situations and to act in a professional and responsive manner.
  • Excellent time management skills.
  • The ability to adapt and thrive in changing fast paced environments.
  • Novus and Acction experience will be required.


What's on offer?

  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life as well as your life with us.
  • Feel empowered to achieve your goals and supported to explore different career options.
  • You’ll be given complete autonomy on how to apply your skills, on what decisions to make and how to achieve meaningful outcomes.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".


Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

As a requirement of your role, it will be necessary for you attend the workplace from time to time. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia.


We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.


Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?