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Senior Case Manager Level 2

Job Level:  Entry Level

Melbourne, VIC, AU, 3000

Due Date:  ASAP
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  8209

At Allianz we understand that more needs to be done to support injured workers who have sustained complex injuries. We have created specialist roles dedicated to supporting each workers recovery from injury and their return to health.

Recovery Support is part of Allianz's ongoing commitment to the community that aims to ensure that all our customers get the most appropriate and specialised case management support - specific to their needs.


As a Recovery Support Case Manager you will be a part of specialist Recovery Support Team, ensuring that every worker that suffers from complex injuries are supported towards the best prospects of health and functional recovery.

You'll be responsible for:

  • Creating recovery specific case management plans (as part of a specialist multi-disciplinary team)
  • Supporting customers step-by-step through our Case Management and Injury Management programs
  • Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
  • Developing trusted relationships with the customers that you support
  • Your commitment to your development and further learning of what recovery support can be
  • Providing ideas and innovations that support the team in being better
  • Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery
  • Welcoming and helpful written and verbal customer communication

Important to your success:

  • Case management skills within a personal injury management scheme
  • Experience in supporting people who have sustained complex injuries
  • An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle challenging situations and to act in a professional and responsive manner
  • Excellent time management skills
  • The ability to adapt and thrive in changing fast paced environments
  • Being able to work as part of a high performing team

What's on offer?

  • Working on a “complex injury” claims portfolio (of varying durations) where you will have stability and lots of  autonomy
  •  A unique role that enables to use your customer service and case management expertise in helping those who need it most
  • Working in a position that seeks results in recovery (not necessarily RTW)
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life as well as you lie with us