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Data Analyst - Business Intelligence (F/M)

Nivel del puesto:  Profesional / Senior
Ubicación: 

Madrid, M, ES, 28043

Fecha de vencimiento:  30/01/2022
Área de conocimiento:  Operaciones
Unidad:  Allianz Partners
Tipo de puesto:  Jornada completa
Trabajo en remoto:  No aplica
Empleo:  Temporal
ID:  3694

As part of the Performance Management team within Operations, the "Data Analyst - Business Intelligence" is responsible for providing an accurate and comprehensive visibility of Operations performance to business owners, including Activity, Quality and Productivity indicators.

He/she will enable all stakeholders to make better and quicker decisions and thus ultimately improve the Operations´ performance as well as employee engagement.

This role reports to the Head of Performance Management and has a high exposure to senior management and the headquarter, providing multiple career advancement opportunities, in Spain and abroad.

 

Key Responsibilities

 

  • Identify, collect and analyse the needs in terms of KPIs and dashboards required by the business stakeholders; including call center leaders, management as well as other functions and headquarter;
  • Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed upon KPIs, displayed into comprehensive regular dashboards at different frequencies (daily to monthly) and levels of granularity (individual to dpt.);
  • Monitor and analyse performance trends or patterns and proactively deliver alerts and actionable insights to relevant decision-makers;
  • Work closely with the headquarter team to ensure a successful local implementation of the global business intelligence tool (Microstrategy-based);
  • Support business owners in preparing performance review presentations and act as a point of contact for the Headquarter to provide additional /ad-hoc KPI and analysis under agreed deadlines;
  • Document the business intelligence operating procedure, to be continuously updated/improved based on process evolutions and feedback from internal customers;
  • Collaborate and share best practices with team members, and undertake any additional task as required by the hierarchy.

 

Key Requirements/ Skills

 

(mandatory)

  • College degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance or a related field
  • Minimum 3-5 years' experience as a data analysis/scientist /engineer, in a customer focused and performance-driven organization
  • Advanced Excel /VBA and analytical skills. Experience in using query languages such as SQL
  • Good command of Spanish and English
  • Team player and integrity. Self-starter with growth mindset and "make it happen" attitude

 

(valued)

  • Experience with BI tool such as Microstrategy, Tableau, Power BI, Business Objects, Cognos, Qlikview, Klipfolio, etc.
  • Knowledge of programming languages such as Python, R, JavaScript, C#/C/C++, etc.
  • Previous experience in business intelligence consultancy and/or BPO industry
  • Advanced Powerpoint skills