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Intern (m/f/d) Customer Experience Team

Job Level:  Student

München, DE, 80802

Due Date:  01.02.2022
Area of Expertise:  Project Management
Unit:  Allianz SE
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Temporary
ID:  3229

Department description / job purpose / role:


The objectives and activities of Group Strategy, Marketing, Distribution (GSMD) are directed towards shaping the group strategy, rebalancing the portfolio, customer experience and transforming from Push to Pull (P2P). 

In the Global Customer Experience Team within GSMD, we work to improve the overall Allianz experience, using measurements like Voice of Customer (VoC) and Net Promotor Score (NPS) to activate and improve customer satisfaction across our many Operating entities worldwide.

We are now looking for an intern to support us with project management on measurement, activation, and implementation of new initiatives. This is a very exciting learning and development opportunity as you will be in contact will employees across Allianz, plan and attend various events, and work on multiple projects. 

You will join a team of 25+ experienced CX experts and project managers with various backgrounds and deep industry knowledge. As part of the team, you have real impact on the overall Allianz experience for the benefit of our more than 100 million customers worldwide.


Your key responsibilities will be the following:


•    Support Project Management team
•    Support the team in various project management tasks and following-up with our Operating Entities (OEs). 
•    Align with various stakeholder and gather data to prepare progress reports.
•    Maintain lasting processes and tools, like dashboards, document templates etc


(education, trainings, certificates, special IT skills - e.g coding languages + specific software skills, language skills, etc.):

•    Client-oriented communication skills and strong attention to detail
•    Excellent writing and communication skills in English                       
•    Collaboration skills, with an interest in employee relations
•    Analytical skills are a plus (e.g. with Excel, PowerPoint, PowerBI/Microstrategy) 
•    Productivity mindset can-do attitude


Experience & Key skills
(relevant professional experience, years of experience, soft skills, etc.):


•    Experience in Project Management and Data research 
•    Sharp analytic and conceptual skills; ability to frame issues, structure thinking, and derive key messages and actions
•    Pro-active and independent working style with a can-do attitude with the ability to deliver high-quality results, even under time pressure
•    Detailed oriented, well-organized and reliable working style 
•    Flexibility and willingness to adapt in a dynamic working environment
•    Demonstrate strong analytical and problem-solving skills as well as results-oriented attitude


The ideal candidate can demonstrate an organized approach to work, ability to multi-task and prioritize, work on their own initiative and have excellent communication skills. High attention to detail and accuracy needed. We offer lots of opportunity to develop new skills and learn different topics. What we expect is engagement, reliability and openness to learning according to our high standards and quality. Ability to work flexibly and remotely within Germany, if necessary.


Your application


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.