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IT Incident-/ Change and Problem Manager (m/f/d)

Job Level:  Professional

München, DE, 80802

Due Date:  asap
Area of Expertise:  IT & Tech Engineering
Unit:  IDS
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  3272

IDS GmbH - Analysis and Reporting Services (IDS) unlocks the value of data for the global investment industry: We validate, refine, and link data from a wide variety of sources and make it available for mission-critical processes along all investment strategies and products quickly, worldwide, and at any time. Fund management companies, insurance companies, banks and pension funds can use IDS to access a flexibly scalable data platform as well as all necessary analyses and reports in the desired format. As a 100% subsidiary of Allianz SE, IDS has stood for stability, reliability and certified security in the handling of its customers' data since 2001.



The team “IT Tools and Infrastructure” manages the communication to the Group IT provider, including IT provider related Change-/ Problem and Incident Management and escalation. As part of this dynamic team, your key responsibilities will be to support the change and provider management components for all IT systems and components managed within IDS and by our IT provider. In this role you have the possibility to take part in Governance Boards and interact with various Allianz entities.

We are constantly improving our processes, and because of that always have an open ear for your ideas.

You could expect flat hierarchies in which experts with a wide variety of technical and professional backgrounds work together across teams on exciting projects. Apart from that we offer an extensive onboarding program to support your entry into IDS GmbH.



  • Incident handling in the area of workplace and infrastructure topics and communication towards the provider as well as within IDS
  • Problem Management in the area of workplace and infrastructure topics towards the provider
  • Handling of provider driven IT changes including documentation, tracking and escalation
  • Independent ordering of IT infrastructure components and software
  • Support development and continuous improvement of required processes



  • University degree/Apprenticeship in (business) information technology, mathematics, economics with IT focus or comparable degree
  • Professional experience in IT working with e.g. ITIL processes, IT projects, IT providers or IT technical teams
  • Experience in the handling of Major Incidents
  • Good understanding of ITIL processes especially in the areas of Incident-/ Change and Problem Management
  • Basic knowhow of IT infrastructure, systems and applications
  • Experience of working with IT providers is an advantage
  • High level of customer orientation
  • Structured, analytical and target orientated working approach
  • Ability to escalate topics, if necessary
  • Excellent communication skills and a team player 
  • Fluent in English, German skills highly appreciated



Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.