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Consultant (m/f/d) - Allianz Consulting - ITSM processes

Job Level:  Entry Level

München, DE, 81737 Unterföhring (bei München), DE, 85774

Available until:  01/01/2023
Area of Expertise:  Inhouse Consulting
Unit:  Allianz Services
Employing Entity:  Allianz Technology SE
Job Type:  Full-Time
Remote Job:  Remote working due to Covid 19
Employment Type:  Permanent
ID:  9731

About Us / Who you will join:


Allianz Consulting is the internal consulting division of the Allianz Group. Based in Munich, Paris, Milan, Trivandrum, Pune, Singapore, and New York, our dedicated global teams of over 500 consultants share a joint vision: to be the consulting partner of choice for Allianz Group core segments, transforming the future of Allianz from within. We bring deep industrial and functional expertise to fulfill our clients' needs, ranging from strategy, market management, sales and distribution, IT, organization, claims and operations to central functions and Agile methodologies.


Allianz Consulting's structure focuses on competencies and delivery. Therefore, we are set-up in so called "practice areas" and "service clusters" that focus on the following topics:

  • Sales Excellence
  • Marketing & Customer Excellence
  • Agile@Allianz
  • Resilience & IT Excellence
  • Digital Ecosystems
  • Claims Excellence
  • Products & Pricing
  • Productivity Excellence
  • Finance Excellence & Strategy
  • Legal, Data Privacy & Compliance
  • People Excellence


Key responsibilities / You will get to:


  • Providing professional consulting service delivery for our clients within Allianz Group across the globe
  • Meet client requirements, analyze, and understand their business needs in the context of transformation, processes, technology, and innovation assignments
  • Acting as a Project Manager, Product Owner or SCRUM Master to drive the development and execution of the ITSM and ServiceNow project activities
  • Development/ improvement of ITSM processes such as incident management, problem management, change management, configuration management, asset management and service request fulfillment
  • Contribute to sales pitches as well as internal consulting service development with your ideas and experience together with colleagues across practice areas

Key requirements / What we hope you bring:


  • An above-average degree (Master’s) in a relevant discipline such as IT Management / Computer Science / Business Administration or equivalent experience ideally with a focus on ITSM or process management
  • IT consultancy experience or  experience in Project- and Program Management methods and techniques or process development or IT implementation/ transformation (internship or employment as working student)
  • 1-3 years of experience on ServiceNow Platform and/or with ITSM processes.
  • Experience with leading the process definition, design & implementation of Configuration Management and its supporting processes on ServiceNow / other industry leading ITSM tools, preferably in a consulting role.
  • Experience using IT Project Management principles and techniques, including Agile.
  • Office 365 skills including MS Excel (perform complex functions) and PowerPoint
  • certified in or familiar with ITIL or TOGAF frameworks
  • Analytical and problem-solving skills
  • Strong team player with high assertiveness and ability to work under pressure
  • Fluency in written and spoken English
  • Hands-on mentality, able to learn quickly in a fast-paced environment
  • Diverse background e.g. IT experience combined with business-related studies


Desired requirements /skills /experience

  • Insurance business experience is not required but a plus, the expectation is that missing experience will be caught up during employment
  • Conceptual and implementation experience in topics with an IT affinity


If you already have international experience, or speak German or other languages, we would love to hear more!


Did we spark your interest? Apply now and join us. Let's care for tomorrow.