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Global Head of the Multinational Market Practice, London or Munich

Job Level:  Management
Location: 

London, GB, EC3V 0HR

Due Date:  As soon as possible
Area of Expertise:  Sales & Distribution
Unit:  Allianz Global Corporate Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  2700

Job Purpose/Role

 

The Global Head of the Multinational Market Practice, is an insurance solution expert responsible for managing the AGCS multinational value proposition and supporting client and partner relationship development. Reporting to the Global Heads of Multinational and Distribution you will work closely with all Regional distribution teams, Multinational units and Market Management.

 

As an expert in Multinational solutions and offerings, you own the content of the Multinational market value proposition and are the “go to” expert for Multinational advice and guidance from the client perspective. Leading a small global team of similar experts and through interaction with the regional client service teams, you will support Key Account Management and Underwriting to drive market share, growth and retention. You will build a team of multinational technical experts to improve business development and deal conversion. Through a strong focus on client needs, industry trends and product development and solution orientation you will develop the AGCS multinational offering to become best in class. Through effective relationship management and understanding global client requirements for their international insurance programs you will optimise service level agreements, pricing and provide insight and guidance to client service on where to improve fulfilment.

 

Key Responsibilities

In this role you will…

  • Lead a global Multinational market practice team to provide deal teams and underwriting with the breath of support required to deliver complex controlled master insurance programs
  • Monitor and advise on global trends in multinational, captive and IIP demand
  • Work with Marketing and distribution teams to create and implement an overarching sales & marketing strategy for the UK Multinational team
  • Work with the Market Management function to include Multinational insurance KPIs within the account management process and planning and advise on appropriate SLAs and pricing given the global network capabilities
  • Implement a “best in class” Multinational Customer Journey for UK clients and continuously improve this based on segment and offering
  • Provide expert support for all functions responsible for the sale, delivery and service of international insurance solutions, in an effort to improve our client relationships
  • Work hand in hand with Key Account Managers to be aware of any client servicing concerns or NPS feedback both anticipating and addressing issues to ensure high retention levels and low customer escalations
  • Participate in client meetings, road shows and marketing events, to promote the Multinational team’s global insurance capabilities
  • Drive the Broker relationship strategy for Multinational insurance, working closely with the Broker Management team
  • Communicate the Allianz Multinational insurance value proposition to UK brokers and clients
  • Proactively seek client/broker feedback in an effort to implement a continuous improvement work environment
  • Communicate within AGCS to raise awareness of the developments within our Multinational Team and lead the Allianz Multinational events and conference agenda
  • Be the key contact person for Multinational Insurance for global brokers, in case of any concerns
  • Lead key local projects that have an impact on benchmarking client servicing performance to improve customer feedback and satisfaction levels
  • Steer the Multinational program end-to-end process to ensure quality service at all customer touchpoints
  • Manage the status of the key clients’ International Insurance Programs across the whole end-to-end multinational insurance process
  • Work on development of Multinational solutions and be the Product Owner for any client related digital interaction solutions and systems

 

Key Requirements

  • Significant experience of Market trends and demand in global insurance solutions specifically controlled master programs, captives and non-risk transfer
  • Solid experience implementing International Insurance Programs, with experience of Multinational Technician/account handling, Network management and fronting and key success factors in client service
  • Strong insurance and underwriting knowledge, experience in the London and International Insurance Market with clients and brokers
  • Have led initiatives across local/regional area(s) with a proven track record of success with a solution orientation and proactive approach
  • At ease working internationally across cultures, able to foster lasting relationships
  • Experience in public speaking and multiple stakeholder management and track record of events and campaign management
  • Excellent IT skills, preferably including Portals, industry solutions, and E2E platforms incorporating Risk engineering, pricing, underwriting, policy administration and claims
  • Project and change management capabilities
  • Able to express ideas and messages clearly to external and internal stakeholders from C level to all levels, both written and verbally
  • Strong analytical capabilities and workflow management
  • Capable of leveraging data and analytics to make business more efficient and effective

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of the Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks.

 

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industries, but also wineries, satellite operators and Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.

 

Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings.

 

At AGCS UK we are not only impressive for our clients, but also for our employees as we offer the following generous benefits:

  • Flexible buy/sell holiday options
  • Bupa private medical insurance
  • Generous pension contributions
  • Enhanced paid maternity, paternity, shared parental leave
  • Sabbaticals
  • Flexible working options
  • Subsidized on-site massages
  • Employee stock purchase plan for Allianz shares
  • Education / study sponsorship
  • Global mobility within AGCS and the wider Allianz Group

…and many more individual flexible benefits to choose from. We pride ourselves on our approach to wellbeing and provide regular seminars, activities, and events devoted towards the overall health of our employees.

For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.