AM, Claims Analyst (Property & Casuality)

Job Level:  Professional

KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Malaysia
Employing Entity:  Allianz General Insurance Company (Malay
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  26449


26449 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent


Job Summary

You'll be responsible for assessing and processing insurance claims, analyzing market trends, managing performance, and detecting fraudulent activities. Your role will involve evaluating claim submissions, conducting research on industry trends, ensuring compliance with performance metrics, and implementing measures to mitigate fraud risks.



  • Regular review of open files in order to identify root causes of claims leakage and the translation of those findings into action plans to reduce leakage through process improvements and/or training.
  • To manage the specialised claims from point of notification up to settlement i.e.manage the progress of Adjusters investigation
  • Periodic monitoring outstanding claim files with Adjusters.
  • Review work processes and provide solutions in improvement of claim guidelines and work processes.
  • To assist in department’s administrative works, systems and procedures for smooth operations and continuous improvement.
  • Performs investigation of potential fraud cases to uncover the fraud pattern and also the parties involved. 
  • Developing claim reviews plans (including outstanding and closed cases).
  • Review, investigate and actively involved in all complex and contentious claims referred to the team to ensure compliance with policy requirements and smooth settlement.
  • Analyses and maintains an up-to-date knowledge and data of fraud trends in the market.
  • Backup team members and assume the responsibilities as and when required.
  • Perform other duties as delegates by the Management.
  • Ensure compliance to policies, guidelines and regulations


  • Min Degree holder in any field / Associated MII/CII
  • Min 5 years experience in Property & Casuality claim handling.
  • Adjusters are welcome to apply


Let's care for tomorrow. For being surrounded by people who genuinely care about you

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.