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Complex Claims Handler Marine (m/f/d)

Job Level:  Professional

Hamburg, DE, 22297

Available until:  12/23/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate & Specialty
Employing Entity:  Allianz Global Corporate & Specialty SE
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  16017

Let’s care for tomorrow.
Your ambitions.  Your dreams.  Your tomorrow.


At Allianz Global Corporate and Specialty SE (AGCS), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, Allianz Global Corporate and Specialty (AGCS) has the major risks covered when it comes to protecting businesses.


We are looking for a Complex Claims Handler Marine (m/f/d), based in Hamburg.


Your Team 
Our team is handling a variety of complex marine claims in the segments Cargo and Hull and we are looking for a strong team-player to complete our group. We are committed to fulfil our promise of performance in the event of a claim in a qualified, effective and fair manner vis-à-vis the customer. 


The Impact You Will Have 
The job holder needs to proactively investigate, negotiate and resolve high exposure marine claims, involving complex issues and/or litigation processes. Furthermore this person needs to ensure that claims are handled within authority limits, and in line with AGCS claims standards procedures and guidelines.  It is expected that this person develops and maintains strong relationships with brokers and clients in order to achieve economical results and to provide a high quality service.


Some of your specific responsibilities could include

  • Investigate high exposure domestic and international marine claims that involve complex issues and/or litigation - requires qualified legal analysis
  • Input and maintain accurate claims records for the marine line of business (Cargo and Hull incl. sub-lines)
  • Effectively report and present complex and contentious loss and claims information internally and externally
  • Drive effective subrogation processes and act as manager for high profile subrogation matters
  • Proactively support acquisition of new business and retention of existing business  (including client and broker negotiations where necessary)
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate

What You’ll Bring to the Role

  • Strong Marine Hull background, e.g. fully qualified lawyer, insurance or nautical / technical experience
  • Specialized understanding of the marine products and portfolio with technical specialist knowledge is a must 
  • Ability to work in an international environment and outstanding inter-cultural skills 
  • Recognized relationship building with brokers, clients and other relevant stakeholders 
  • Excellent understanding of legal and regulatory framework
  • Fluent German and English skills are a must


16017 | Customer Services & Claims | Professional | Allianz Global Corporate & Specialty | Full-Time | Permanent


What’s in it for you?


Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.


Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.


Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.


Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach.  We’ve got your back.


Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.


Care to join us?

Allianz Global Corporate & Specialty (AGCS) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.  Learn more about us by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic.  Diversity of thinking is an important part of our company culture.


People with disabilities:
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email


Recruitment Agencies: 
AGCS has an in-house recruitment team, which focuses on sourcing great candidates directly. AGCS does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.