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IT Service Manager Various Positions

Job Level:  Management

Guildford, ENG, GB, GU1 1DB

Available until:  07/04/2023
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz UK
Employing Entity:  Allianz Management Services Ltd
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  18182

We are recruiting for a number of IT Service Manager positions, covering both our Commercial and Personal Lines of Business”.


Flexible Working


Here at Allianz we believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity and you to thrive.

Helping you achieve a good work life balance is important to us. Lots of our colleagues work flexibly including part time hours and/or job shares and we are happy to discuss these opportunities with you.

This role will involve working from home combined with time in our Guildford office one or two days per week.


About Us


In the UK, Allianz Insurance employs over 8,000 people up and down the country. The company’s Head Office is situated in Guildford, Surrey, plus  we have additional support services with over 1,000 people based in Trivandrum, India.

We offer commercial insurance with a full range of products for sole traders, right up to large commercial organisations. We also provide a range of personal insurances including, home and motor, musical, legal expenses insurance and cover for pets and horses .


We're a global company, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture. Find out more about Allianz Insurance.





Role Details


With specific focus on either Commercial or Personal lines of business, you will report into the Head of IT Service – taking responsibility for the Business Engagement elements of IT Service.

This involves Responsibility of (but not limited to):-


  • Managing the Forward Schedule of Change for respective business area, interfacing closely with the Change Practices and IT Delivery Teams.
  • Being the end to end service owner for Business Area specific services
  • Understanding the full portfolio of Change related to business area – working in close partnership with Change Practices
  • Co-ordination of internal business expectations and requirements working under the direction of the Head of IT Business Service. Specifically reporting in service expectations captured as part of the operational business engagement framework, leading on improvement activity and feeding back progress to the business
  • Driving Supplier Performance across all  IT Services including but not limited to Service Desk, IPC, Infrastructure and Application Services – supported by Allianz Technology Service Account Managers and technology leads
  • Business area engagement at Allianz Executive/Senior Associate Level – communicating and driving forward IT Strategy
  • Resolving escalated issues, acting as an escalation point for Service Account Managers where additional support is required
  • Incident oversight for respective business area in the event of a P1 – P3 Incident. Providing regular updates on incident resolution to the business as well as summary updates to Head of IT Service and CIO/COO
  • Providing Out of Hours Incident oversight – determining appropriate escalation to Head of IT
  • Ensuring compliance to Group and regulatory requirements, working closely with IT Delivery Partners
  • Overseeing Weekend Change Activity, including the issuing of pre and post Weekend Change Activity Status Updates – on a rota basis
  • Overseeing the delivery of the Service Performance Reviews with respective business area
  • Owning and driving assigned IT Risks
  • Contributing to Internal Audit Control Processes with Responsibility for owning and driving any assigned actions to closure



  • Operating in the IT Service Management arena within a regulated industry
  • Working with a range of stakeholders across a large multi-national commercial organisation
  • Providing SME level expertise in Service Management Processes and IT service introduction methodology
  • Managing IT in an outsourced service environment with service integration responsibility
  • Coaching technical delivery resources to ensure SME level expertise in respect of IT Service Management
  • Participate in technical and skills improvement in a professional community
  • Collaborating with IT vendors of differing sizes is beneficial
  • Collaborating with third parties service provision – especially offshore, internal business stakeholders and parallel work streams
  • IT Service Management expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in
  • Working with IT service introduction methods, disciplines, tools and reporting 
  • Working with IT continuity and disaster recover processes
  • Interpreting, communicating and implementing ITIL disciplines


Technical Skills

  • Extensive experience of ITIL disciplines
  • Management of IT outsourced third party service provision
  • Extensive experience and understanding of system development methodologies
  • Extensive experience and understanding of system testing approaches, methods and tools
  • Extensive experience of configuration management processes and disciplines
  • Extensive understanding and experience of IT service introduction methods, disciplines, tools and reporting 



  • Degree level or equivalent appropriate experience.
  • Masters level degree in a relevant professional discipline is desirable
  • ITIL Service Management or equivalent qualifications are desirable
    BCS or CII qualifications are desirable


Our Benefits


Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – including: retail discounts and discounted insurance cover - so you can pick a package that’s perfect for you. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:


  • 30 Days holiday
  • Competitive Annual Salary
  • Enhanced maternity and paternity leave
  • Car Allowance £5950
  • Flexible buy/sell holiday options
  • Annual company & performance-based bonus of 10%
  • Generous pension contributions and Life Cover up to 4 x salary
  • Flexible working arrangements available
  • Professional mental health support for all employees
  • Health and Wellbeing
  • We can offer fulltime and part time hours
  • Development days
  • A discount up to 50% on a range of insurance products including car, home and pet
  • Retail discounts
  • Access to Learning and Development opportunities such as LinkedIn Learning and our mentoring scheme


Growing your career with Allianz


We'll provide you with the tools to adapt and change with us, so you can grow your career, while building the skills needed for whatever the future brings.


Inclusion & Diversity


We believe that having a strong focus on Inclusion and Diversity enables us to better understand the customers we serve and the people across our teams. We recognise that people work in different ways and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their best self to work and feel a sense of belonging. It’s really important to us that we create a diverse workforce and we welcome and encourage applications from everyone.


We’re committed to providing reasonable adjustments and support to all applicants with a disability and we interview every applicant who meets the minimum criteria for the job. Please contact us at to let us know if you have a disability and to discuss how we can support you throughout the application process.


Join us - Let’s Care For Tomorrow.