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Motor Damage Claims Handler

Job Level:  Professional

Dublin, IE, D04Y6Y6

Available until:  06/01/2023
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Ireland
Employing Entity:  Allianz plc
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  20625
Job Purpose

The Motor Claims Handler will deliver excellent standards of customer service through high quality and efficient handling of policyholders claims. This role is based in Allianz House, Elm Park, Merrion Road, Dublin 4, and reports to the relevant Claims Business Manager.


About Allianz

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges. During initial training period, you will be given extensive training in the office and once fully trained, there is a minimum requirement to attend the office 2 days a week.


The Role
Key Responsibilities
  • Analysis of first notification of Own Damage and Third Party liability claims
  • Pro-active treatment and settlement of claims
  • Management of a claim’s portfolio, and handles all claims within the all appropriate service levels, and in a compliant manner
  • Identification of potentially fraudulent cases and recovery cases
  • Ability to work flexibly in the Motor Claims Team to meet customer needs
  • Performs unit administration duties
  • Requisitions and may authorise cheques as required within company guidelines
  • Undertakes special projects or assignments as required


Key Requirements / Skills & Experience

Essential Criteria

  • A minimum of 3 years’ experience in a Motor Claims Handling Customer facing role
  • Proven knowledge of contracts of insurance, particularly motor policies
  • Demonstrated ability to communicate and influence internal and external customers
  • Experience in a Customer facing role, maintaining standard of quality whilst providing outstanding Customer Service
  • MCC qualified/ grandfathered in Personal & Commercial Lines (see below)
  • Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
  • Relevant third level qualificatiom




This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.   A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland