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Liability Bodily Injury Claims Handler

Job Level:  Professional

Dublin, IE, D04Y6Y6

Available until:  08/02/2023
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Ireland
Employing Entity:  Allianz plc
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  21892

About Allianz

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges. During initial training period, you will be given extensive training in the office and once fully trained, there is a minimum requirement to attend the office 1 day a week.

Job Purpose/Role:

The successful candidate will become a member of the Bodily Injury Claims teams and work within Liability Bodily Injury team in our Dublin office. The role will involve the pro-active handling and management of a portfolio of bodily injury and liability claims from notification through to settlement up to High Court level including claims within our Claims Relationship Management (CRM) service

Key Responsibilities:

  • Proactive management of claims while demonstrating outstanding customer service at all times, to both internal & external customers
  • Handle claims in line within Allianz’s claims handling requirements and relevant regulatory requirements e.g. Consumer Protection Code, GDPR etc.
  • Contribute to running a comprehensive CRM service that includes client review meetings and presentations
  • Handle litigation files that will require Court attendance for hearings, settlement and other consultations
  • Manage and prioritise daily work flow to ensure customer charters are met
  • Interpret and establish policy cover
  • Evaluate liability through desktop investigation and the instruction of external resources
  • Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
  • Negotiate settlement of claims directly with claimants and/or solicitors
  • Identify instances of potential fraud; escalating cases to the SIU team where appropriate
  • Build and maintain effective internal and external relationships
  • Contribute to the overall technical excellence and learning within the liability bodily injury team and the wider bodily injury department



Experience & Qualifications

Essential Qualifications/Experience:

  • CIP, Dip CII, Grandfathered or ACII qualification
  • A minimum of 5 years’ bodily injury claims handling experience including litigated files

Desirable Qualifications and Experience:

  • Third level qualification
  • Experience in handling bodily injury claims for both lability and motor lines of business
  • Experience in managing corporate clients




*This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.   A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland.


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.