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Head of Infrastructure Allianz Technology Ireland

Job Level:  Management

Dublin, IE, D12 P651

Due Date:  02/01/2022
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Home office due to Covid-19
Employment Type:  Permanent
ID:  4002

Allianz Technology Ireland is made of 3 sections, Infrastructure and Security, Application Development and Maintenance and Support Functions. The Infrastructure Manager is within the Infrastructure and Security team, reporting directly to the Head of IT Delivery (CTO) and is part of the Management team of the branch. Leading almost 40 resources in 2 locations across the service desk, desktop support, telephone support, printer support and technical engineering delivery areas, the Infrastructure Manager has end to end responsibility for delivery of Workplace and Technical Engineering services in line with the agreed service levels and cost targets 


  • Supervise/ Lead and develop people in accordance with the Allianz People Attributes, leadership values and relevant guidelines 
  • Drive resolution of business issues and ensure customer satisfaction, quality, cost efficiency, stability and technical performance for services, products and solutions within the area of responsibility 
  • End to end responsibility for delivery of Workplace and Technical Engineering services in line with the agreed service levels and cost targets 
  • Management oversight, leadership and ownership of all aspects of Change, Problem and Incident handling on behalf of AZ Technology Ireland customers. 
  • Leading a program of continuous improvement and optimisation of service delivery and organisational transformation within the workplace and technical engineering teams 
  • Delivery of required management and customer reports to agreed schedules and quality 
  • Primary customer liaison and escalation point for infrastructure related topics


Candidate Requirements 

  • Minimum of 5 years management experience in an IT service delivery and Technical Engineering capacity 
  • Experience managing within a distributed service delivery organisation 
  • (International desirable) and demonstrable experience in driving transformation within an organisation 
  • Excellent communication skills, both written and verbal with the ability to communicate at all levels (samples desirable) 
  • Providing expertise in organizational transformation and change management (Manager only) 
  • High level of proficiency in collaboration, groupware and IT Service Management applications and systems (e.g. Service Now (desirable), MS Groupware, SAP) and experience with cloud based technologies such as 0365, Azure, AWS 
  • Ability to work fully independent and solve complex problems or situations based on multiple sources of information 
  • Role model character with talent to drive new ideas and take new perspectives to challenge existing solutions 


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our
employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an
environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better
future for our customers and the world around us. Join us. Let’s care for tomorrow.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We
encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or
what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by
default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a
quest to which nearly 10,000 Allianz Technology SE employees around the globe have committed themselves.
Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz
to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of
the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of
other characteristics such as gender, ethnic background, origin or any disability.


Allianz Technology SE