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Digital & Automation Co-Ordinator

Job Level:  Entry Level

Dublin, IE, D12 P651

Due Date:  07.04.2022
Area of Expertise:  Operations
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  8052

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals and families. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.


Are you interested in working for one of the worlds leading insurance and financial services companies? We are looking for Digital & Automation Co-Ordinator within the Operations Support function to join our multicultural team based in Dublin 12.


Role Overview
The role of the Automation Co-Ordinator  is to ensure that Products and Provider Pricelists are mapped correctly & promptly, enabling optimum claims automation. They will also provide support across the team, on process optimization, customer excellence initiatives, communication and reporting,  to the Ops Leadership Team and Stakeholders.



  • Ensure the prompt maintenance & delivery of Provider Pricelists Mapping to enable adjudication through the Claims Adjudication Rules Engine.
  • Ensure the prompt maintenance & delivery of Product Mapping to enable adjudication through the Claims Adjudication Rules Engine and to support customer experience initiatives
  • Liaise with MPM to ensure pricelists are provided within agreed timelines
  • Liaise with relevant departments across the business ensuring appropriate governance of processes that can affect auto adjudication
  • Develop strong relationships with the key stakeholders, to ensure open sharing of knowledge & information
  • Provide support on process optimisation projects and represent Operations as a Subject Matter Expert as required.
  • Develop self and maintain knowledge in relevant fields at all times.
  • Proactively participate and contribute to department strategies.
  • Ad hoc project work as and when required.


Experience Required

  • Minimun 2 years experience in Health Insurance
  • Experience in AzC Operations Processes (Claims expertise is preferable)
  • Good understanding of AzC Organisation and AzC Products
  • Ability to understand, interpret and convey technical information.
  • Results driven and solution oriented, ability to prioritise workload and manage time effectively
  • High attention to detail and accuracy, with focus on high quality outputs
  • Strong communication (verbal & written) and interpersonal skills, including the ability to interact professionally with a diverse group of stakeholders at a senior level
  • Strong computer skills are essential (high level skill with Microsoft Office products to include: PowerPoint/Excel/Word, as well as Outlook)
  • Works effectively on own initiative
  • Maintains a positive attitude in the face of adversity and competing priorities, ability to work well under pressure.


What we offer...

  • A competitive Salary
  • Career progression opportunities and training
  • Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
  • Free onsite parking
  • Active Sports & Club society
  • Transport Subsidy
  • Support for professional studies
  • Relocation Assistance
  • Recognised as one of the best large companies to work for 2017


As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

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