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Property & Personal Accident Claims Handler

Job Level:  Professional

Dublin, IE, D04Y6Y6

Available until:  07/09/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Ireland
Employing Entity:  Allianz plc
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  14568

About Allianz

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges. During initial training period, you will be given extensive training in the office and once fully trained, there is a minimum requirement to attend the office 1 day a week.


If you are working within insurance and interested in career in Claims, this is the role for you!


What we offer:

  • Competitive remuneration package
  • Comprehensive Benefits
  • Hybrid/Flexible Working Arrangements
  • Flexitime
  • Opportunity to gain relevant insurance qualification
  • Career Development Opportunities
  • Annual performance reviews
  • Excellent office facilities – free lunch and parking


Key Responsibilities

As a Claims handler you will be expected to…

  • deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
  • Registration, handling and settlement of household and commercial property damage claims and personal accident claims.
  • Accurate and comprehensive recording of all transactions and decisions
  • Compliance with company quality standards
  • Compliance with financial services authority requirements for claims handling
  • Achievement of agreed targets in relation to settlement rate, calls answered and completions
  • Liaising with others to obtain and deliver information that is critical to service and control of claims costs
  • Be aware of fraud indicators to identify potential fraud cases and escalate them to the relevant personnel in our Fraud Investigation Unit (FIU)
  • Ensure the recovery procedure is adhered to on any property recovery/potential recovery case.


Key Requirements / Skills & Experience

Essential Criteria

  • Minimum 2 years’ experience in Insurance Claims handling or Underwriting
  • Studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
  • Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively


  • Relevant third level qualification
  • Experience in Property (commercial or household) Claims handling




*This role is subject to Minimum Competency Code: A recognised insurance qualification for Commercial Lines is required for this position (Full APA, CIP, ACII or FCII or have met the Grandfather criteria for Commercial Lines) as per the Minimum Competency Code issued by the Financial Regulator.


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.