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Underwriter - Retail Underwriting Customer Service Agent

Job Level:  Entry Level

Dublin, IE, D04Y6Y6

Available until:  09/09/2022
Area of Expertise:  Underwriting
Unit:  Allianz Ireland
Employing Entity:  Allianz plc
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  13148

Overall Team Activity

In Retail Underwriting, customers and business partners are at the centre of our business activities, whether it’s providing them with new policies, renewing and maintaining their existing policies and providing excellent customer service. 


Role Information

The purpose of this role is to quote, convert, renew and maintain general insurance policies for new and existing customers through intermediaries. It reports to the Retail Underwriting Team Manager.


Key Responsibilities

  • Servicing our customers and business partners via inbound telephone calls, emails and general administration
  • Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity
  • Organising and prioritising work in order to deliver on the various service level agreements
  • Adhering to agreed processes and procedures including company quality and underwriting guide
  • Proactively anticipating customer issues and taking appropriate action
  • Continually improving quality and efficiency within the Team
  • Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations
  • Actively and enthusiastically participating in the achievement of individual and team targets and objectives
  • Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and development


Key Requirements and Skills


Essential Criteria

  • A minimum of 2 years experience working in a phone based sales or customer service role
  • Completed an APA, CIP or have met the Grandfather criteria for the role as per the Minimum Competency Code issued by the Financial Regulator



  • Demonstrated knowledge or understanding of home and motor insurance products
  • Prior experience in working with Broker Software; i.e. Open GI or Relay
  • Demonstrated ability to work within, and achieve key performance indicators across quality and service metrics



*This role is subject to Minimum Competency Code: A recognised insurance qualification for Commercial Lines is required for this position (Full APA, CIP, ACII or FCII or have met the Grandfather criteria for Commercial Lines) as per the Minimum Competency Code issued by the Financial Regulator.



Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.