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Motor Claims Handler

Job Level:  Professional

Dublin, IE, D04Y6Y6

Due Date:  08/04/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Ireland
Job Type:  Full-Time
Remote Job:  Home office due to Covid-19
Employment Type:  Permanent
ID:  7344

Job Purpose

The Motor Claims Handler will deliver excellent standards of customer service through high quality and efficient handling of policyholders claims. This role is based in Allianz House, Elm Park, Merrion Road, Dublin 4, and reports to the relevant Claims Business Manager.


About Allianz

Allianz in Ireland is part of the Allianz Group, which employs over 160,000 people in over 70 countries worldwide, and locally here in Ireland employs over 600 people at our location in Elm Park, Dublin 4.


Innovative thinking, state of the art technology, excellent training, outstanding customer service, real commitment and team working are the cornerstones of our success. Our people have a commitment to excellence and a willingness to face new and exciting challenges.


The Role

Key Responsibilities

  • Analysis of first notification of Own Damage and Third Party liability claims
  • Pro-active treatment and settlement of claims
  • Management of a claims portfolio, and handles all claims within the all appropriate service levels, and in a compliant manner
  • Identification of potentially fraudulent cases and recovery cases
  • Ability to work flexibly in the Motor Claims Team to meet customer needs
  • Performs unit administration duties
  • Requisitions and may authorise cheques as required within company guidelines
  • Undertakes special projects or assignments as required


Key Requirements / Skills & Experience

Essential Criteria

  • A minimum of 1 years’ experience within a general insurance role
  • Demonstrated knowledge of contracts of insurance, particularly motor policies
  • Demonstrated ability to communicate and influence internal and external customers
  • Experience in a Customer facing role, maintaining standard of quality whilst providing superior Customer Service



  • Experience in a Motor Claims Handling Customer facing role
  • Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
  • Relevant third level qualification
  • MCC qualified/ grandfathered in Personal & Commercial Lines (see below)



*This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.   A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.