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Liability Bodily Injury Team Manager - ROI

Job Level:  Management
Location: 

Dublin, IE, D04Y6Y6

Due Date:  1st December 2021
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Ireland
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  2058

As the trusted insurance partner to over 500,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years.

Our Claims department is a central part of the Allianz brand and service, providing trusted/expert advice and support to our customers’ when they need us most; from first notification through to Claims settlement.

 

We are now recruiting a Team Manager to lead the Liability Bodily Injury Team, based in our Elm Park office in Dublin 4.

 

The Opportunity

The liability bodily injury team is responsible for handling bodily injury claims, third party liability damage claims and professional indemnity claims arising from a mix of lines of business and clients including key clients through our Claims Relationship Management (CRM) program.

Working in close partnership with the Senior Bodily Injury Manager and with managers across the broader Claims function, the Liability Bodily Injury Team Manager will be responsible for people, operations and strategic management of the liability bodily injury team and contributing to the delivery of the overall bodily injury claims strategy.

Aligning with Allianz Global P&C Claims requirements and the Allianz Customer Model (ACM), incorporating customer feedback and utilising data, the Liability Bodily Injury Team Manager will support the transformation and optimisation of the bodily injury Claims process.

 

Role Responsibilities

 

  • Lead and support a team of claims handlers to achieve personal, departmental and organisational goals through our performance coaching programme.
  • Deliver Technical Excellence through the quality assurance processes so that claims are handled in line with both claims strategy and standard operating procedures.
  • Manage team resources effectively and efficiently, ensuring case reserves and strategy are proactively and regularly reviewed.
  • Manage workload within the team, ensuring quality and service metrics are met consistently.
  • Define and deliver clear strategies for the liability bodily injury claims lifecycle.
  • Work closely with the Claims leadership team to identify and implement areas of operational efficiency and process improvement.
  • Regularly review key performance indicators and data to understand and enhance performance.
  • Develop clear performance and development plans, support talent development, succession planning and technical development of the wider Claims team.
  • Ensure adherence to regulatory, company and Group requirements regarding complaints handling & resolution, quality assurance, data protection, errors and operational risk.
  • Create and sustain strong working relationships with key customers and brokers through ensuring the successful delivery of our claims relationship management program.
  • Empowering the team to proactively identify operational and process improvements for the benefit of the customer and the department.
  • Implement claims anti-fraud strategy ensuring a zero tolerance approach to fraud is embedded within the team and all potentially fraudulent claims are escalated to the fraud unit
  • Support the claims digital journey by keeping up to speed with the technology available to improve claims processing times, customer communication, fraud identification and detection rate
  • Collaborate with Claims Insights and Analytics to gather and analyse data pertinent to the business
  • Effectively manage third-party outsourcing relationships that provide claims handling services to the liability bodily injury team.
  • Collaborate with Claims Management to implement vendor contracts and monitor service delivery against agreed KPI’s.
  • Monitor the ALAE spend, sharing knowledge and trends with other teams both within in Claims and the wider company.
  • Represent the organisation as external group forums, ensuring Allianz plc’s approach is aligned to best practice initiatives from both Allianz group and the wider market.

 

Skills & Experience Required

Essential

  • Minimum of 5 years bodily injury claims experience in general insurance
  • CIP, Dip CII, Grandfathered or ACII qualification
  • Demonstrable leadership skills/ experience

 

Desirable

  • People management experience
  • A proven track record of Customer Service delivery, against relevant KPI’s (e.g.; service level agreements, targets and quality metrics)
  • Relevant 3rd level qualification

 

MCC

*This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.   A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.