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Customer Sales & Service Representative

Job Level:  Entry Level

Dublin, IE, D04Y6Y6

Available until:  09/02/2022
Area of Expertise:  Sales & Distribution
Unit:  Allianz Ireland
Employing Entity: 
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  4166

Job Purpose/Role

Allianz in Ireland is part of the Allianz Group, which employs over 140,000 people in over 70 countries worldwide and over 550 people at our location in Elm Park.


Delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct, who are recruiting ambitious Customer Sales and Service Representatives to join our contact centre team based in Elm Park, Dublin 4.


As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.


Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success.


Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you!


What we offer:

  • Competitive remuneration package
  • Comprehensive Benefits
  • Hybrid/Flexible Way of Working *Post training period
  • Opportunity to gain relevant insurance qualification
  • Career Development Opportunities


Key Responsibilities

  • Quote and convert new business opportunities
  • Explore and convert cross sell and multi cover opportunities
  • Achieve sales, service and customer satisfaction metrics as agreed with your manager
  • Support your team to achieve their goals, through sharing knowledge and developing expertise
  • Process policy adjustments as requested by our customers
  • Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship
  • Exceed customer expectations and achieve targeted customer NPS scores
  • Proactively anticipate customer issues and take appropriate action
  • Continually improve quality and efficiency within the Team
  • Adhere to company quality and underwriting standard
  • Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations



Key Requirements/Skills/Experience

Essential Criteria

  • A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment


Desirable Criteria

  • 6 – 12 months experience in an insurance/financial services environment
  • Knowledge and understanding of general insurance
  • Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements


**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.   A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland.



Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.