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Customer Experience Coordinator - Travel (Hybrid)

Job Level:  Entry Level

Croydon, ENG, GB, CR9 6HD

Due Date:  01/08/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Home office
Employment Type:  Permanent
ID:  9121

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have an interest in travel and a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!


We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join our friendly and hardworking Travel Support Team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.


You will also contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.


Required Experience:


  • You must have proven experience of providing a quality customer service within a pressurised environment
  • You will have a genuine desire to provide a high level of customer service
  • You must be able to effectively manage multiple cases
  • You will have a high attention to detail and quality focus
  • You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
  • You must have an excellent telephone manner
  • You will be PC Literate
  • You will have good geographical knowledge
  • Your good knowledge and understanding of the Travel Industry or Travel Insurance would be advantageous




  • Good standard of general education. English Language GCSE or equivalent




  • Based on 35 hours per week. Shifts covering 9am to 5pm Monday to Friday.


What we offer

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.


We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.


Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.


See 'Who we are' as an organisation, to find out more about us.


We are proud to be an equal opportunities employer and welcome applications from all backgrounds.