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Claims Manager

Job Level:  Management
Location: 

RO

Due Date:  04/03/2022
Area of Expertise:  Project Management
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Home office due to Covid-19
Employment Type:  Permanent
ID:  3875

About Allianz Partners

 

Allianz Partners is a leading provider of global assistance, automotive and travel insurance solutions, with more than 21,000  employees  worldwide and commercial activities in 76 countries. We put the consumers' needs in the center of what we do, aim to become a digital champion and believe in data based learning. We use the Allianz Partners network to access state of the art capabilities, combine it with global expertise and an innovative mind-set, constantly questioning current ways of offering insurance. 

 

The Global Competence Center (GCC), on the Romanian market since 2014 and developing under DARE & CARE Allianz Partners values, is a growing operational site that serves internal clients and their end customers throughout the world with innovative, seamlessly integrated insurance and assistance services.   

Do you enjoy thinking ahead and identifying new opportunities or anticipate future challenges? Do you like driving complex, cross-functional projects in an agile way? Do you enjoy pushing borders and have a passion for the latest technologies?

 

Then, JOIN US!

About the role


As Claims Manager, you will have a unique and exciting opportunity to join us: a young and motivated team, committed to delivering value and best class services to our internal clients and business partners.

You will lead the Claims department, and will be responsible for leading the end-to-end claims operating model, client service delivery, partner management and end consumer servicing and claims handling. You drive the continued digitalization and automation of the core insurance processes and you ensure the satisfaction of our B2B clients and end consumers with respect to our touchpoints and services. You will be seen as the fraud management point of expertise for the entire claims area.


You will work closely in cross functional teams across the unit. You will be a member of the Global Competence Centre Management Team, will report to the Head of Operations and will also act as the deputy in all operational aspects.


Responsibilities:

 

  • Heads all insurance E2E based business @ GCC and ensures account management for GCS business E2E;
  • Oversees the overall claims teams and processes including back office claims;
  • Drives and enforces development and local implementation of foundation and strategic group claims policies, standards and processes for claims handling. Enforces groups claims guidelines and compliance;
  • Accounts for overall performance of the Claims Department through designing, enforcing, tracking KPI Reporting and Analysis with a strong focus on excellent customer experience;
  • Develop/maintain a high-performing team with focus on increasing claims management and insurance knowledge and expertise, but also an optimal mix of technical/operational/leadership capabilities to deliver on business objectives;
  • Create and maintain a culture of risk awareness and fraud awareness, prevention and control. Sets local standards across all claims teams, including competence, quality assurance, fraud and risk management together with respective functions; 
  • Supports/Drives digitalization and automation of the Claims Target Operating Model;
  • Drives and enforces  quality and performance improvements (analysis of processes, team structure, products);
  • Supports the GCC business growth by actively participating in all pre and onboarding processes with potential and new clients as claims, risk and fraud expert;
  • Manage within underwriting and insurance risk appetite framework; adhere to underwriting / risk management framework, to Group's policies, procedures, satisfying fully all legal and regulatory responsibilities;
  • Designs, implements & monitors the operational services to our internal clients;
  • Ensures that new partners are on-boarded onto the service model of Allianz Partners in an timely and efficient manner. Constantly identify and execute initiatives to optimize the on-boarding in order to reach Allianz Partners growth ambitions;
  • Implements quality service control mechanism (NPS, VOC etc.) and ensures that they deliver above industry benchmarks results through delivering maximum Business partner and customer satisfaction;
  • Handles all operational risk and ensure that these are monitored;
  • Holds overall responsible for the culture of claims operations with the goal to become an employer of choice. 

 

About you

 

  • University degree;
  • 6-8 years in insurance business;
  • Specific claims management experience is a must;
  • In-depth understanding of end-to-end business processes in claims and  insurance areas;
  • Significant experience in managing and building and optimizing customer touchpoints, including technology-supported customer servicing and claims handling;
  • Understand the obstacles and opportunities presented by digitalization;
  • Bring excellent leadership and senior management skills;
  • Entrepreneurial spirit and able to demonstrate commercial acumen when driving operations decisions;
  • Clear and effective communication with senior business leaders and project teams;
  • Fraud and risk management expertise is a must;
  • Fluent in English; fluency in other EU languages is a plus.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow!