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Service Integration Manager

Job Level:  Professional
Location: 

Bucharest, Bucuresti, RO, ROU: 02033

Available until:  01/04/2023
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Employing Entity:  Allianz Technology SE Romania Branch
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  21643

Job role

Service Integration Manager – DCI (Digital Customer interaction)/CMDB is responsible for service quality and maintenance within their core area. This implies supporting the branch during escalation processes, for operational provider management, as well as quality assurance in regards to the delivery of DCI/CMDB services.

 

Responsibilities

  • Take over end-2-end responsibility of 2 services DCI and CMDB
  • Service related reporting system & service quality control (for clients)
  • SLA- / Performance Management & Reporting System
  • Service Lifecycle Management (continuous improvement of the service)
  • Develops cost-effective IT services that contribute to the overall Allianz Technology service portfolio
  • Participates in the definition of key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensures the overall alignment and compliance with IT standards and processes
  • Liaises with technical and / or delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs
  • Coordinates, monitors, steers and continuously improves the services / service delivery according to service lifecycle management
  • Ensures the coordination, tracking and handover of individual to standardized services and contributes to the portfolio management for new, existing and decommissioning services
  • Manages the sourcing, transition and delivery of services in accordance with the service description, service catalogue and contract
  • Ensures stable and efficient operation of services including availability, capacity, service utilization and provisioning responsibilities
  • Initiates required modification and delegate changes to respective providers
  • Steers service providers on a regular basis for service operation and continuously improve service operations in close cooperation with contract management
  • Collaboration in international projects

 

 

Requirements

  • Having an Agile mindset
  • Critical Thinking generated by observation, experience, reflection, reasoning, and communication
  • Applying analytical thinking, methodological and conceptual skills
  • Understanding relevant products , processes and services and the lifecycle of the service/s
  • Living the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship and Trust
  • Having strong business knowledge
  • Profound knowledge of the customer, market and competitors.
  • Higher education degree in business administration, change management, economics, IT or comparable education
  • Relevant work experience in leadership, management, and relevant areas

 

Skills

  • General knowledge of IT based infrastructure and application platforms
  • IT Professional experience (ideally financial services sector) (5-7 years of experience)
  • Experience in managing projects/tasks in a global environment (5-7 years of experience)
  • Technical experience with cloud technologies (5-7 years of experience)
  • International work experience / worked abroad
  • Good communication and presentation skills (expertise: advanced)
  • Ability to understand and interpret business needs and associated technical requirements (expertise: advanced)
  • Ability to work strategically with focus on the targets (expertise: advanced)
  • Experience in participating projects and tasks in a global environment with multicultural teams; Take over main tasks as technical lead within projects (expertise: advanced)
  • Experience with change management tools (e.g. ServiceNow)
  • Very good knowledge of MS Office

 

Benefits

 

Come to the Allianz side! We have attractive compensation and incentives:

 

  • Fixed salary compensation along with fixed benefits.
  • Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

 

  • Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
  • Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
  • Complete training curricula available (tailored courses)
  • International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
  • Comprehensive Leadership Programs
  • All you can learn with LinkedIn Learning!
  • German Language Courses for any level
  • All you can read with Bookster!
  • Employee Referral Program
  • Exclusive Deals & Discounts
  • Share Purchase Plan
  • Allowances for special events (Birth Allowance, Losing a Family Member)
  • Parking lot (limited parking spaces, reservation system)
  • Open cafeteria on each floor (coffee, tea, water, fruits)
  • Relaxation areas (on each floor) & Gaming area
  • Flexible working program

 

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.

 

  • Medical services  
  • Private pension
  • Internal Tourism
  • Smart Experiences
  • Meal Tickets  
  • Transportation vouchers
  • Cultural events  
  • Telemunca
  • Gifts and giveaways
  • Donation

 

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 5000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Join us. Let`s care for tomorrow.