Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally. Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services.

Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

The Insurance Operations department oversees the portfolio of brokers / clients and the insurance contracts for our insurance lines. We are committed to deliver state of the art end to end customer service, starting by capturing and processing policy information, from submissions through to billing and collection. We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.

Reporting to Global Business Operations (GBO) manager, your primary responsibility will be to provide an efficient administrative and processing service to our clients, underwriting and our local entities abroad, accounts, claims, credit control and our brokers for our various lines of businesses.

What you will do:

• Pre-binding Support: Assist Underwriters with various tasks before the policy is bound. Gather and prepare necessary information and documentation for underwriting evaluation. Coordinate with stakeholders to ensure all requirements are met before policy issuance.
• Sanctions Check: Conduct thorough sanctions checks on clients, brokers, and related parties. Ensure compliance with sanctions regulations and guidelines. Flag any potential sanctions-related issues or concerns to the appropriate teams.
• Policy Creation & Booking (New Business & Renewal): Record and book new policies and policy renewals based on underwriting instructions. Input relevant data into the policy administration system. Ensure accurate and complete information is included in the policies.
• Invoicing: Generate and send invoices to clients for premium payments.
• Policy Wording Preparation: Prepare policy wordings and contractual documents based on underwriting guidelines. Ensure clarity, accuracy, and compliance with regulatory requirements. Collaborate with Underwriters to review and finalize policy wordings.
• Endorsement (incl. Cancellation): Process policy endorsements, including changes to policy terms, coverage, or limits. Handle policy cancellations and associated administrative tasks. Update policy records and documentation accordingly.
• Accounts Query Handling: Address and resolve queries related to client accounts, premiums, or payments. Communicate with clients, brokers, or internal teams to provide account-related information. Collaborate with the finance or accounting team to investigate and resolve account discrepancies.
• Reporting (ICOFR, Unclosed, EPI vs. Booked, etc.): Prepare various reports related to policy administration and financial data, including reports on Internal Control over Financial Reporting (ICOFR), unclosed policies, and EPI vs. Booked Premium. Analyze data, identify trends or anomalies, and present findings to management or relevant stakeholders.

You have:

• 6 months to 1 year of policy management/administration experience in the P&C insurance sector
• Intermediate level understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, premium collection, and cancellation
• Good understanding of relevant insurance products, wordings, terms and conditions is a plus
• Excellent time management skills with the ability to prioritize tasks effectively
• Intermediate to advanced proficiency in Microsoft Office applications, particularly Excel, and experience with relevant business applications and systems
• Strong verbal and written communication skills in German language and fluent level of English (able to negotiate)

What we offer
Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
• All you can read with Bookster
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Flexible working environment (work from home, hybrid)

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.