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Care Advisor - German

Job Level:  Entry Level
Location: 

Brussels, BE, 1000

Due Date:  29.03.2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Partners
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  7524

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals and families. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

 

Role Overview
The Brussels Helpline team is an in-house customer service team answering phone and e-mail queries from our insured members about their Life & Health insurance via their employer (in our case: Inter-governmental organisations). The clients we service benefit from tailored group insurance plans replacing or complementing national social security schemes.

You as a Customer Care Advisor are expected to know the specifics of these plans extremely well so that we can provide a service to our members which is based on both speed and an excellent quality.
Our Brussels Office works together closely with our Dublin and Paris headquarters and English is our company language.

Responsibilities

Responsibilities will include, but are not limited to, the following:

  • Contributing to meeting our internal service targets including a 24 hours turnaround for all written communication and a target call abandon rate of 2.5%
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, prior approvals and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual (medical) cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
  • Work day shifts


Requirements

To be successful in this position you will need to have the following skills/ experience:

  • Experience in a customer service role
  • Fluent English and German
  • Previous experience in call centre environment is beneficial
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office (mainly Excel, Word)
  • Customer focus
  • Strong communication skills (verbal & written)
  • Ability to work effectively/independently in a team environment
  • Honesty and Integrity
  • Ability to work under pressure
  • Results driven and solution oriented
  • Eager to learn and improve continuously


Benefits offered

  • Competitive salary
  • 100% refund of public transport costs
  • Meal vouchers (8 EUR/day)
  • Group insurance package (hospitalisation/life & death)
  • Discounts on home, car and other insurance

 

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianzcare.com