The Workplace Team Leader is responsible for deliver the best digital workplace experience to all Allianz Technology Thailand’s employees. He/she is responsible for areas like communication, collaboration, mobility, productivity workplace applications and workplace innovations to enable Allianz Technology Thailand employees to perform in a modern and engaging workplace where technology makes the difference according to Allianz Technology Thailand’s codes and SOP

Responsibilities

• Accountable for all aspects of the workplace services above mentioned to all Allianz Technology Thailand employees.
• Responsible for ensuring correct forecast and target goals, and all aspects of contractual revisions, renegotiation and cooperate with procurement team for related 3rd party services.
• Responsible for IT Asset / Stock / IT service and operation supporting management to ensure the alignment of the operation to the direction of Allianz Technology Thailand governance standard.
• Responsible for functional leading and coordinating the respective assigned team, including people & skill development, project & resource planning, ensuring optimal execution of workplace service strategies, service improvements and project implementation.
• Continuously monitor and evaluate team workload and organizational efficiency with the support of IT systems, data, analysis and team feedback.
• Liaise with other global IT entities to ensure the alignment of the services to the needs of the Allianz Technology Thailand’s business and operation supporting readiness
• Ensure the Quality assurance of Service Level Agreements, providing senior IT management with adequate transparency in monitoring and reporting

Qualification

• Bachelor’s degree in Computer Science, IT Engineer, or related fields.
• End-to-end understanding of capabilities & competences in the IT workplace service & management area
• ITIL foundation certificate/training course/experienced is an advantage
• At least 10 years of experience in IT Support / Digital workplace service or relate fields. At least 3 years of experience in managing team
• Experience in IT service management / Asset / stock management.
• Strong experiences in IT endpoint operation management & supporting. Experience in MacOS platform is an advantage.
• Experience with ‘Service Now’ or other IT Service ticketing system is an advantage
• Strong knowledge of the digital workplace product landscape and underlying IT solutions (Active Directory, O365, collaboration solutions, conferencing, mobility work).
• Strong skill in team leading, service management, sense of ownership, character of explorer and can-do attitude.
• Able to communicate in English.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
 

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT