Your day at Allianz Ayudhya

• Responsible for all POS enquiry related to policy management area including regulator and court case from internal and external customer, mainly agent via phone, Foot prints, email, walk-in, OIC complaint case, and court case.
• Provide information with quality, correctly and politely tone and handle with 1st call resolution.
• Call to explain to agents & customers if they have complex cases or protest cases. 
• Coordinate with the other departments to find out and correct information for reply to the enquiry 
• Correct all complaints and share them with the team and with the department to improve company services.
• Follow-up job pending to ensure that the take can be completed
• Being witness testify at the court and OIC for the OIC case & Court case
• Prepare the summary report to supervisor after participate at court/OIC
• Support some NFC task such as process change address, distribute document from e-mail pos.document, pos.unitlink to users
• Quality Checking on policy churning monthly report
• Prepare daily/monthly report to supervisor within TAT
• Prepare summary/analysis report of the POS enquiry and share to related parties 

Must have

• Bachelor’s Degree in Business Administration, or related field
• At least 5 years experience in Policy Services functions or insurance business
• Experience in customer service with customer handling skills
• Very good communication skills including active listening, verbal and written communication skills
• Proficient in basic computer skills i.e. Microsoft Office, Typing skills