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Sr. Specialist - L&H Policy Relations

Job Level:  Professional
Location: 

Bangkok, TH, 10330

Available until:  31/03/2023
Area of Expertise:  Operations
Unit:  Allianz Thailand
Employing Entity:  Allianz Ayudhya Assurance Pcl.
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  17644

Your day at Allianz Ayudhya

  • Responsible for all POS enquiry related to policy management area including regulator and court case from internal and external customer, mainly agent via phone, Foot prints, email, walk-in, OIC complaint case, and court case.
  • Provide information with quality, correctly and politely tone and handle with 1st call resolution.
  • Call to explain to agents & customers if they have complex cases or protest cases. 
  • Coordinate with the other departments to find out and correct information for reply to the enquiry 
  • Correct all complaints and share them with the team and with the department to improve company services.
  • Follow-up job pending to ensure that the take can be completed
  • Being witness testify at the court and OIC for the OIC case & Court case
  • Prepare the summary report to supervisor after participate at court/OIC
  • Support some NFC task such as process change address, distribute document from e-mail pos.document, pos.unitlink to users
  • Quality Checking on policy churning monthly report
  • Prepare daily/monthly report to supervisor within TAT
  • Prepare summary/analysis report of the POS enquiry and share to related parties 

Must have

  • Bachelor’s Degree in Business Administration, or related field
  • At least 5 years experience in Policy Services functions or insurance business
  • Experience in customer service with customer handling skills
  • Very good communication skills including active listening, verbal and written communication skills
  • Proficient in basic computer skills i.e. Microsoft Office, Typing skills