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CCS CAI Business Reporting Engineer

Nivel del puesto:  Profesional / Senior


Disponible hasta:  28/02/2023
Área de conocimiento:  Ingeniería informática y tecnológica
Unidad:  Allianz Technology
Entidad contratante:  Allianz Technology SE Spain Branch
Tipo de puesto:  Jornada completa
Trabajo en remoto:  Trabajo híbrido
Empleo:  Indefinido
ID:  16712

Would you like to shape the future of Allianz customer service worldwide? This is your chance to drive digitization and strengthen the journey towards customer centricity together with Allianz Technology – the IT provider of the Allianz Group. Join the Allianz Technology CCS CAI Team!

Who is CCS CAI? 

CCS bundles Contact Center Solutions whereas CAI stands for Conversational Artificial Intelligence.

The core of the CCS CAI unit is to design, deliver and run Chat- and VoiceBots for Allianz entities worldwide.

The DevOps team within the CCS CAI team delivers robotic chat and voice solutions for Allianz group standard contact center platforms. The CCS CAI DevOps team is currently building a global expert group driving design, implementation and operations of the environment. 


As the ideal candidate, you will prefer the excitement of shaping the technology evolution over following the beaten path. Highly qualified colleagues are not a competition rather than a learning opportunity.

You are passionate about the newest technologies, Chat- and VoiceBots? You have experiences in working with Grafana and Elastic Search? You would like to strengthen your knowledge and take on challenges? This is the job for you!



High Level Summary of responsibilities

  • In charge of managing the Grafana set-up and managing the internal and external project partners
  • With a high degree of ownership, execute design and development phases, create documentation, and perform module testing and in-life debugging
  • Key point of every CAI service audit as part of the internal Grafana expert team
  • Able to work in an agile team, i.e. self-assigning responsibilities, estimating efforts, implementing customer story points and measuring success



Duties & Responsibilities:

  • Work with business teams to build and operate Grafana Dashboards using Elastic Search and Logstach
  • Understand Voice-server alerting and logging and visualize on Grafana as per business requirements
  • Set up alerting and logging on Grafana with different data sources via Elastic Search/Logstach
  • Understand O-data and visualize on Grafana
  • Troubleshoot Grafana dashboards and modify visualizations
  • Conduct training for internal colleagues and help in building a high performing team
  • Challenge business requirements/solutions that do not deliver customer value or do not make appropriate use of technology
  • Demonstrate Allianz Leadership qualities of mutual trust and respect
  • Co-operate with and actively contribute to the health and safety of themselves and others within the workplace



Credentials & Experience

  • Minimum 3 years of experience as DevOps engineer
  • Experience with Grafana (or similar technologies such as Data Doc) and Elastic Search, Logstach in building business dashboards
  • Experience with Agile methodologies
  • Familiar with Jira and Confluence
  • Familiar with ITIL defined processes
  • Experience in working with international teams in a multicultural environment
  • Experience as Azure DevOps engineer and CI/CD are a plus
  • Experience with Microsoft Cognitive Services (STT, TTS and LUIS) is a plus




  • English (fluent)
  • German basics as a plus
  • Third working language for assigned project country is a plus



Knowledge, Skills, & Abilities

  • Communication – Exhibits excellent communication skills, experience facilitating and supporting communication amongst stakeholders. Able to ensure information is distributed within the project.
  • Analytical – Able to synthesize complex and diverse information, collect and interpret data, and design work flows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes
    information efficiently, developing alternative and innovative solutions. Works well in group problem solving situations and uses reason even when dealing with emotional topics.
  • Quality of Work – Demonstrable attention to detail, including accuracy and thoroughness of work completed. Always looking for ways to improve and promote quality. Applies feedback to improve performance of self and others.
  • Adaptability – Able to adapt to changes in the work environment. Competent at managing competing demands, including changing approach or method to best fit the situation and resources at hand. Able to deal with frequent change, delays, or unexpected events.
  • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment while able to support and explain reasoning for decisions. Includes appropriate people in decision-making process to ensure timely decisions can be made.
  • Planning/Organizing - Prioritizes and plans work activities to make efficient use of time. Able to plan for additional resources when needed, set achievable goals and objectives, organize schedules and tasks for others, and develop realistic action plans.
  • Dependability and Commitment - Follows instructions, responds to direction from management, and takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan in advance of deadlines.
  • Conversational AI - Willingness to learn Conversational AI technologies.
  • Technical Leadership - good technical leadership qualities.



What do we offer

  • Steady job, you'll get a permanent contract since the first day.
  • Competitive salary.
  • Fringe benefits: meal and supplies compensation, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card among others. Dare to discover a world of benefits!
  • Actual work-life balance policies: entry-leave flexibility of 2 hours every day, reduced schedule on Fridays and during the summer, 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.
  • Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.
  • Relocation Service for international transfers.
  • Open and international working environment.