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CCS CAI Bot Designer/Linguist

Nivel del puesto:  Profesional / Senior
Ubicación: 

BARCELONA, B, ES, 08009

Disponible hasta:  02/28/2023
Área de conocimiento:  Ingeniería informática y tecnológica
Unidad:  Allianz Technology
Entidad contratante:  Allianz Technology SE Spain Branch
Tipo de puesto:  Jornada completa
Trabajo en remoto:  Trabajo híbrido
Empleo:  Indefinido
ID:  16710

You, as a future CCS CAI Bot Designer/Linguist, drive the development of Chat and Voicebot technologies together with our customers (the global Allianz Organizational Entities). You will support them to design business processes, guide agile projects and collaborate with the CAI DevOps team to drive the required backend integrations in an international and agile team. You will be responsible for end to end implementations of Voicebots in assigned projects to execute design- and development phases as well as module testing and in-life debugging. You will take ownership alongside the holistic life-cycle of the product and implementation in term of e.g. assigning responsibilities, estimating efforts, implementing customer stories and measuring success.

 

You have an educational or experience background in IT / computer science, physics or mathematics paired with good business process comprehension? You have experiences in designing machine learning conversational platforms for Chat or Voicebots? This is your chance to expand those experiences!

 

 

 

Duties & Responsibilities:

 

  • Enable service-customers for successful Voicebot implementations giving use-case advice and counselling. Together with the Platform DevOps Squad, ensure backend integrations are defined, agreed and implemented on point.
  • Provide feedback on all requests and communications around Business Logic and Voice-/Chatbot design.
  • Assess project issues and identify solutions to meet productivity, quality and customer goals.
  • Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
  • Work closely with the Product Owner, lead architect, internal and external solutions engineers and Allianz Technology management by providing input, regular status updates and by participating in roadmap definition.
  • Coordinate user acceptance testing with business partners and service suppliers.
  • Gather and document all project-relevant information and distribute them to the correct stakeholders – ensure changes to documents and requirements are communicated accordingly.
  • Arrange customer training and align training with customer goals.
  • Find and work to remove development and project roadblocks
  • Organize handover to platform and operations team as well as for business stakeholders.
  • Capture and document lessons learned.

 

 

Knowledge, Skills, & Abilities

 

  • University degree in Computer Science, Software Engineering, Telecommunications, Physics, Mathematics or a similar qualification.
  • Minimum 3-years’ of professional experience in software, infrastructure or operations.
  • Minimum of 1-year implementation work in the Conversational AI space using either Microsoft solutions, Amazon Alexa or Google Tensor Flow.
  • Excellent subject matter expertise in robotics voice interaction including machine learning, deep learning & AI, big data analysis, language model training, dialogue design and conversation management.
  • Solid basics in computer science: Object Oriented Design, Data Models, Algorithms, Databases. Experience in Cloud environments like Azure or AWS or GCP is a plus
  • Experience in working with international teams in a multicultural environment.
  • Sound experience in complex technical solutions.
  • Willingness to travel internationally if required.

 

 

Languages

 

  • English (fluent)
  • German basics as a plus
  • Spanish as a plus
  • Any other language as a plus

 

We offer

  • Cross cultural and functional international team
  • Worldwide implementation projects with state-of-the-art technology
  • Start-up atmosphere with the advantages of a leading German company
  • Exciting tasks in an open, friendly and agile work environment
  • Attractive remuneration and social benefits
  • Good development prospects, extensive training opportunities and an active, global community