Job Purpose / Role  

Our Mission at Allianz Technology is Leading IT with you! Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.  

Account management…..  

Join our fun team and contribute to our mission to ………….. 

As the Account Manager you will be the bridge between Az Technology and the Customer and the main point of contact. By close collaboration within the Allianz Technology Chief Technology & Transformation Officer Area, Finance  and the IT / Support functions, you will support the customers in its transformation, ensuring that contractual, and financial obligations are successfully met by both sides. 

 Hop on board – we can’t wait to meet you!  

Key Responsibilities 

1. Customer Relationship Management 

• Customer Relationship  Framework 

• Quarterly Account Meeting with OEs C-level  (preparation, leading, follow-up) 

• Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking) 
• Monthly financial meeting (customer management level/dispute handling) 

• Issue & escalation management - Financial & contractual topics 

• Ad hoc invoice clarification 
• Ad hoc billing  reporting 

• Customer Intelligence & Events - Improve external communication towards customer 

• Best practice sharing cross Account Management CTOs 
• New service/Change of service recurring meetings conducted jointly with Service Organization 

2. Contracts 

• Contract E2E negociation 

• Price Communication (annual/ad hoc) 
• Contractual initiation, negotiation, tracking and closure of all services and projects delivered 
• Responsible for contractual coverage of revenues and status fw-up. 
• Tracking and follow-up on contracts in signature process to ensure timely closure 

3. Finance 

• Overdue Receivables 

• Tracking and closure of Overdue Receivables and controlling of monthly payments – interface to Debt Collection Team 

• Commercials 

• Monthly approval for billing items  
• Ensure monthly Financial Reconciliation 
• Information about  financial clean-ups (e.g. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc) 

• Revenue Planning 

• Conduct annual planning with the OE & AzT Service Organization 
• Forecasting : Minimize risks in the Year End Steering with proper follow-up on charging status vs.plan / request necessary accruals (OE/CFO)  

Key Requirements/Skills/Experience  

• Bachelor / Master Degree  
• 3-5 years of professional experience 
• Passion for learning and IT Tech culture  
• Experience     
• Experience in delivering workshops and instructor-led trainings, online and on site 

• Independent and self-driven working style 
• Proactive and curious approach to new topics  
• Absolut team player and strong collaboration skills 
• Fluent English skills in both speaking and writing 
• Good data analytical skills  

• Strong competence of MS Office applications (Outlook, Word, Excel and PowerPoint)  
• Very good communication skills  
• Hands on approach with a global mindset  

We look forward to meeting you personally and discuss your ideas, vision and strengths! 

Your Learning4Technology Team