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Conversational AI DevOPs Engineer

Nivel del puesto:  Profesional / Senior


Fecha de vencimiento:  27/10/2021
Área de conocimiento:  Ingeniería informática y tecnológica
Unidad:  Allianz Spain
Tipo de puesto:  Jornada completa
Trabajo en remoto:  Teletrabajo
Empleo:  Indefinido
ID:  851



Would you like to shape the future of Allianz customer service worldwide? Then stay here and explore the exiting job opportunity we are offering.
Who is CCS CAI?
CCS stands for Contact Center Services and CAI stands for Conversational Artificial Intelligence.
So, the core of CCS CAI unit is to design, internationally deliver and run VoiceBots for Allianz entities worldwide.
The VoiceBot team within the CCS team delivers robotics voice solutions for Allianz group standard center platforms. The VoiceBot team is currently building a global expert group driving design, implementation and operations of the environment.



As the ideal candidate, you will prefer the excitement of shaping the technology evolution over following the beaten path and regard highly qualified colleagues not as competition, but as a learning opportunity.
If you show a knowledge and passion for VoiceBots and excel in pinpoint key challenges when developing or migrating applications into a containerized environment that heavily builds on CI/CD, this is the job for you!
We are looking for someone with experience working with VoiceBots and developing and integrating Data Science solutions.
If you have a passion for the newest technologies and you enjoy bringing them into our everyday lives in the form of VoiceBots, we are waiting for you!

High Level Summary of responsibilities
· Defines how to automate processes as well as deployment tasks. Administrates our cloud infrastructures.
· Sets up CI/CD pipelines and educates the service teams in order to enforce a DevOps transformation.
· Works with architect(s) and various parties to design & build the operational processes in DevOps manner based on enterprise guidelines and standards.
· Actualizes the DevOps processes for environment management including infrastructure, platform, and application lifecycle.
· Participates actively in knowledge sharing activities like communities of practice, and/or other knowledge exchanges.

Duties & Responsibilities:
• Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management. Be involved in the creations and debugging of the services.
• Participate in the definition of key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes
• Working in the agile team using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service
• Escalation Instance and Complaint Manager and consultant for accompany projects
• Working with and steering Third Party Supplier´s and steering contract of Operations-Provider


• Minimum of 5 years’ experience as DevOps engineer
• Experience building and deploying VoiceBots
• Experience building and deploying ChatBots is a plus
• Experience in complex technical solutions
• Experience implementing and integrating with STT, TTS and NLU solutions
• Experience with Microsoft Cognitive Services (STT, TTS and LUIS) is a plus
• Experience with data science / running data science applications
• Experience with cloud environments such as Azure or AWS
• Working experience with Kubernetes
• Working experience with Linux
• Working experience with versioning tools like GitHub
• Working experience with Jenkins to automate deployment processes
• Experience with Agile methodologies
• Familiar with Jira and Confluence
• Experience in working with international teams in a multicultural environment

• English (fluent)
• German basics as a plus
• Third working language for assigned project country is a plus