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Process Improvement Specialist

Job Level:  Professional

AGCS Toronto, ON, CA, M5H3P5

Due Date:  as soon as possible
Area of Expertise:  Inhouse Consulting
Unit:  Allianz Global Corporate Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1363

Role Purpose

  • Global Process Management's, Process  Improvements practice is engaged to transform the business performance through effective process improvements across the value chain of the organization.
  • The role holder is responsible for execution of a global program (portfolio of several process improvement projects)  against agreed improvement productivity & efficiency targets to improve organizational performance and achieve benefits in close alignment with the various business stakeholders .
  • She/He will take accountability for planning, structuring, leading and executing global process improvement effort of high impact and complexity.
  • Responsible for leading the engagement teams consisting of Process Improvement Managers, Process Improvement Specialists, Transformation Managers, Transformation Analysts and Support Staff and actively contributing to deliver expected business results.  Supports in the execution of the Global Process Management function strategy.
  • Define & own globally the process improvements related business demand in close partnership with business stakeholders.  Be responsible for driving process improvements and generating productivity efficiencies in accordance with the committed business case.
  • Build a high performing team supporting AGCS in process improvements.


Key Responsibilities

Process Improvement:

  • Define the strategy and approach for the overall AGCS Process Improvement roadmap, including complexity reduction lever.
  • Drive global execution of the  Improvements program with LoB & Regional Heads / CXO areas
  • Work closely with Senior Management and Global Product Management on process improvements (e.g., SST) and data improvement (e.g., systems, data, automation, vendor management, RPA, etc.).

Resource Management:

  • Identify the appropriate career structure, competency model and define the required roles in line with the Target Organization structure and operating model.
  • Attract, Recruit and Retain the resources required to operate at optimal utilization, efficiency and effectiveness to achieve agreed business and functional goals.
  • Set clear targets and performance, manage these accordingly.
  • Plan and manage career development, training and development for the team globally.
  • Create mechanisms, fora or meetings that improve collaboration between cross functional teams and where joint targets have been agreed.
  • Participate in group initiatives and relevant group functional committee.

Communication and Relations Management:

  • Manage and collaborate with internal and external stakeholders. 
  • Work with "department"/"function" colleagues and/or other stakeholders to determine global and local communication requirements and develop relevant materials as needed.    


Skills & Experience

  • Bachelor’s Degree or equivalent in Operations Management, Management Sciences, Engineering Management, or Technology
  • Professional Training Qualification preferred e.g. OPEX, Lean 6 Sigma, PRINCE II, MSP, ITIL, OPS Management
  • Ability to break complex subjects into manageable pieces; determine status quo, business requirements, target and course of action
  • Project Management: from individual task management to ability to manage large complex projects
  • Change Management, including stakeholder management, change curve, communication
  • Consulting skills: relationship management, customer satisfaction, understand customer needs, build CBA & Business Case, facilitation, consult business
  • Project and line management experience
  • Cross-cultural and international work experience

Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.