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Claims Associate - MidCorp - Property Standard Claims

Job Level:  Professional

O'Fallon, MO, US, 63368

Due Date:  as soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1481

Role Purpose:

  • Adjusting MidCorp Property Standard claims under the Short Tail tower of AGCS. 
  • Proactively investigate, negotiate and resolve standard claims within the standard claims unit in O'Fallon. Responsible for in-house adjusting.
  • Ensure claims are handled within authority limits and in line with AGCS Claims Standards procedures and guidelines.
  • Develop and maintain relationships with brokers and clients, as well as internal business partners.
  • Provide efficient claims handling within team while working with third party services providers in achieving economical results and to provide a high quality service to all internal and external relationships. 


Key Responsibilities:

  • Investigate high volume claims that involve non complex issues on Property losses involving damage from wind, hail, fire, theft, vandalism, and other perils.
  • Evaluate and address coverage issues and determine appropriate reserving levels
  • Select and direct independent external service providers (e.g. Independent Adjusters, Experts)
  • Negotiate and resolve noncomplex claims ensuring cost effective, service orientated solutions
  • Ensure claims are settled in accordance with settlement guidelines
  • Drive effective subrogation processes
  • Ensure all claims handled within authority limits, and in line with AGCS Claims complex procedures and guidelines
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate
  • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters                                                                                       
  • Proactively support acquisition of new business and retention of existing business
  • Proactively liaise with underwriters on market management initiatives
  • Attend industry functions.
  • Positively represent AGCS externally to the market
  • Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations
  • Develop and maintain relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters)
  • Effectively report and present complex and contentious loss and claims information internally and externally


Required Skills:

  • College Degree
  • Insurance industry designations
  • 1-3 years of experience and a detailed understanding of the claims handling process from notification to settlement and recovery
  • Demonstrable, stablished relationships with brokers and well established within the local market
  • In-depth understanding of regional/local Mid-Corp/Property insurance markets and competitor landscape preferred.
  • Multi-lingual preferred
  • Detailed understanding of claims products, wordings terms and conditions and coverages
  • Knowledge of reserving principles and practices
  • Solid Analytical, negotiation and conflict management skills. 
  • Experience with general office application tools (Microsoft Word, Excel, PowerPoint, Outlook, etc.)
  • Solid written and verbal communication skills.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business. Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.

Nearest Major Market: St Louis