Senior Technical Operations Manager
The role of technical operations manager is responsible for overall operability of Allianz Digital Services (ADS) platform. This generally covers the ITMP components delivered and run by Allianz Technology (AZT) team. The role is also accountable for managing the relationship with AZT to ensure the operational delivery meets the KPI/SLA target set with the Service Provider. ~crlf~~crlf~He/She will be the point of contact for all Change, Problem & Incident (CPI) management and participate in the CAB review process to ensure controls over the changes to the system servicing ADS tenants (Multi-OE setup). He/She is also expected to manage and remediate the Service Risk items with the partners and escalate proactively to ADS management on area's that could be a potential disruption to services.
•~crlf~Responsible for day-to-day operational management of ADS Platform (ACS2.0) and surrounding peripherals~crlf~•~crlf~First line of defense for Standard Chartered Bank (SCB) banca/multi-tenant OE business queries~crlf~•~crlf~Ability to delivery daily/weekly/monthly dashboards~crlf~•~crlf~Ensure service provider is managed in order to adhere and deliver the defined SLA/KPI in the contract, which include, timely escalation to management on anomalies~crlf~•~crlf~Ensure service uptime and be business point of contact for user queries~crlf~•~crlf~Ensure requirement gathering from project to run phase are documented~crlf~•~crlf~Conduct production readiness assessment for every release/project cutover~crlf~•~crlf~Participate in enhancing the quality of project delivery by feeding inputs from production/run failures~crlf~•~crlf~Program/Project Management, oversight, governance tracking of new tenant/OE setup~crlf~~crlf~
•~crlf~Master’s Degree in Management with at least 15 years of relevant experience~crlf~•~crlf~Experienced in application/infrastructure production management~crlf~•~crlf~ITIL/ITSM v2/v3 and PMI / PMP certified~crlf~•~crlf~Awareness of AWS Cloud architecture associated tools & services~crlf~•~crlf~Awareness of standard monitoring tools such as App D, Dynatrace, Tivoli Netcool, & Splunk~crlf~•~crlf~Ability to delivery management dashboard (presentation skills)~crlf~•~crlf~Ability to deliver health check dashboard, weekly operational reports, monthly operational reports, KPI/SLA tracking for operational & executive consumption~crlf~•~crlf~Hands on experience in contract, document review, excel skills~crlf~•~crlf~Awareness of regional regulatory TRM compliance matrix/requirement
Note to Recruitment Agencies ~crlf~~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. ~crlf~~crlf~Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Insurance Management Asia Pacific Pte Ltd seeks a talented and highly-motivated individual to join our organization as:
Submit your application at: http://www.allianz.com/careers~crlf~~crlf~
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