"Analytical and people skills are a must. A big part of our role involves investigating situations; finding out why that situation happened, how can we stop it escalating and what do we need to do to stop it from happening again. We then have to explain it in simple terms to other teams, so they can mitigate the risk in future."

"The main thing we look for in our people is strong stakeholder engagement skills. We need technical people, but they need to be able to translate technical language into laymen’s terms otherwise they’re not able to provide value to the business. I want people to tell me the ‘so what’. What does it mean from a business perspective?"