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Regional Head of Client Services & Multinational, Region Unit London
At AGCS our Client Service Management team supports our clients, brokers and client-facing business teams by providing expert support for our multinational insurance programmes. Our aim is to deliver exceptional customer service and operational effectiveness, while always striving to achieve better, simpler and faster customer service for our multinational and Global Corporate clients.~crlf~ ~crlf~Based in London and reporting directly to the Global Head of Multinational, you will head up the Client Services and Multinational team (25 to 30 people) for Region Unit London, ensuring effective E2E client service and also driving efficient processing service across underwriting, accounts, claims, credit control and brokers/clients and the Allianz Multinational Network.~crlf~ ~crlf~You will be responsible for driving the multinational insurance solutions strategy for the region, adapting to continuous changes in the organization and ensuring buy-in from your team members as well as other stakeholders in the business. You encourage innovation, capability development for the future and global harmonization of AGCS processes. You will also participate in the global transformation of the Multinational Value proposition.~crlf~ ~crlf~In collaboration with other client-facing teams, you represent AGCS Multinational with our external clients, brokers and in other external forums.
In this role you will~crlf~##Be responsible for all service aspects for our Global Corporate and Multinational accounts in RUL (UK and Nordics), across multiple lines of business, managing a portfolio of more than 500M EUR (GWP) through the dedicated AGCS Multinational team~crlf~##Develop and implement a strategy to ensure a “best in market” service delivery, including stakeholder alignment around SLAs covering availability, performance, response, cost and quality~crlf~##Develop, update and broadcast operational KPIs / SLAs~crlf~##Establish and maintain effective working relationships with all key local/regional stakeholders, working closely with Global Distribution to develop tailored solutions~crlf~##Lead, manage and develop a team of 25 to 30 team members, including a Team Lead who has direct responsibility for around half of the department (including resource & performance management in collaboration with HR)~crlf~##Work with global Multinational functions to develop lean organizational processes to increase efficiency, to identify and share best practices~crlf~##Manage and drive effective delivery of outsourced services with focus on increased collaboration, productivity and cross-functional cooperation~crlf~##Manage of servicing of a significant SOE portfolio of multinational business with a dedicated SOE team responsible for more than 70M EUR ~crlf~##Participate in the transformation of the team into a client-facing unit and drive innovation. Gain market facing responsibility for IIP accounts~crlf~##Drive change and implementation of the TOM model in the OE. Communicate change to employees and lead staff during change processes~crlf~##Develop and drive lead key local, regional and global projects where required~crlf~
##Solid previous experience in the Corporate Insurance sector, managing an international portfolio or in a client-facing role ideally handling multinational programmes~crlf~##Experience working in an international environment ~crlf~##Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation, and knowledge of AGCS lines of business~crlf~##Proven successful leadership skills, able to motivate, manage and develop teams~crlf~##Knowledge of HR and Finance processes, including resource planning and cost management~crlf~##Communicate effectively to influence key stakeholders~crlf~##At ease working in a global corporate matrix organization~crlf~##Able to adapt to change, thriving in a context of transformation and able to drive innovation~crlf~##Advanced knowledge of Microsoft Office applications and experience of mainframe administration~crlf~
At Allianz Global Corporate & Specialty (AGCS) we offer the opportunity to work in a dynamic environment with global challenges at the world’s leading P&C insurer. ~crlf~ ~crlf~Did you know Allianz insures more than half of the Fortune Global 500® companies, or that AGCS insures major movie productions, cyber security threats, and that we are the leading specialist in satellite and space insurance?~crlf~ ~crlf~We have offices in 29 countries and with our extensive Allianz and partner network we help customers in more than 160 countries worldwide. ~crlf~ ~crlf~At AGCS UK we are not only impressive for our clients, but also for our employees as we offer the following generous benefits:~crlf~ ~crlf~-Flexible buy/sell holiday options~crlf~-Bupa private medical insurance~crlf~-Generous pension contributions~crlf~-Enhanced paid maternity, paternity, shared parental leave~crlf~-Sabbaticals~crlf~-Flexible working options~crlf~-Subsidized on-site massages~crlf~-Employee stock purchase plan for Allianz shares~crlf~-Education / study sponsorship~crlf~-Global mobility within AGCS and the wider Allianz Group ~crlf~ ~crlf~…and many more individual flexible benefits to choose from. We pride ourselves on our approach to wellbeing and provide regular seminars, activities, and events devoted towards the overall health of our employees.~crlf~ ~crlf~We are looking for talented individuals who are passionate about what they do – come and find out why AGCS is the place for you!
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.~crlf~Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.
Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.~crlf~For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.~crlf~~crlf~
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