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Travel and Expense Manager
The ideal candidate for this role will be experienced in global travel management, vendor/partner relationship and service management, online booking- and expense tool administration as well as corporate travel credit card management. This person will stay current with industry trends and have the ability to understand the business and effectively enhance the program to meet the needs of our business travelers. This candidate should be excited about solving problems and have a successful history of doing so. This person should also be able to effectively communicate and collaborate across multiple functions and interact with employees at various levels.
Responsible for deployment, managing/running and development of our platform for business travel bookings and expense management (with interfaces to travel agencies, online booking systems, GDS-systems, corporate credit card, accounting) as a shared service function.~crlf~Managing customer relations and service provisions for Allianz operating entities, which participate in the Travel Management Service program. ~crlf~Field of responsibility covers end-to-end implementation process, as well as l workflow and process management of the regional travel platform.~crlf~~crlf~• Implementation of Allianz’ global travel program including deployment of digital travel & expense platform (Amadeus Cytric), including their interfaces (Travel Security, Global Hotel Solutions, etc.)~crlf~• Act as regional business owner for Cytric, interacting closely with the project and technical team, travel agency, service providers and internal interfaces to ensure accurate set-up of the system.~crlf~• Definition and administration of travel policy rules and requirements in booking channels as well as requirement management of functionalities and workflow for platform development~crlf~• Manage standardization and harmonization of processes to reduce costs and to make use of competitive advantages in the area of travel-approvals, booking, on-trip services, payment, reimbursement for mobile-, online-, and offline processes. ~crlf~• Implementation of new products and supplier/service providers, as well as setting up respective interfaces and ensuring agreed service levels~crlf~• Supplier management (steering, evaluation and development)~crlf~• Spend management, performance controlling, and reporting requirements to identify trends, gaps and opportunities (cost savings, policy compliance, etc.)~crlf~• Communicate operational requirements (security, tax, airline, hotel etc.) requirements clearly and in a timely fashion to key stakeholders and travelers through the various channels ~crlf~• Act as secondary point of contact and support for all travel related issues for all company employees~crlf~• Stakeholder management with interfaces and contact persons for travel services in Allianz entities (Allianz entities, Allianz group functions)~crlf~
Qualification and work experiences~crlf~~crlf~• Bachelor’s or Master’s degree in Business Administration (or similar studies) or professional training as travel agent, or 5-10 years of work experiences~crlf~• Minimum 5 years of work experience in travel management or in strategic sales for travel agency, travel online booking tool, or GDS providers~crlf~• Minimum of 5 years experience managing complex projects with multiple stakeholders and timelines~crlf~• Strong knowledge and experience of service delivery processes in business travel, best practices and new trends~crlf~• Knowledge of leading travel & expense tools preferable (e.g. Concur, Amadeus Cytric, KDS, etc.)~crlf~• Work experience at a global corporation is advantageous~crlf~• Languages: fluent written and spoken English - further languages are advantageous but not mandatory~crlf~~crlf~Skills and knowledge (functional /technical / methodological / social / knowledge of Allianz structure)~crlf~~crlf~• Strong understanding and profound knowledge for planning, booking, payment and expense processes in the field of business travel~crlf~• Profound knowledge of and experience in business travel industry standards, best-practices, functionalities, workflows in GDS systems, digital online booking tool systems as well as in operations of business travel agencies~crlf~• Profound product knowledge in the field of airlines, hotel, rental cars, and rail~crlf~• Ability to interface / engage with stakeholders via excellent communication and interpersonal skills; high assertiveness and solution-oriented thinking as well as strong service orientation.~crlf~• Passion and enthusiasm for the area of responsibility and the ability to take initiative in their work to ensure the company has a successful travel program where employees engaging in the program have a seamless travel experience~crlf~• Strong level of ownership while acting and working in a team and network. Strategic and innovative business development in business travel market ~crlf~• Excellent knowledge on Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint)~crlf~
At Allianz, we foster a workplace where every person feels welcome, connected and valued.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Allianz Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology employees around the globe have committed themselves. We at Allianz Technology of America equip the Allianz Group in the Americas with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology of America, innovation is more than a buzzword; it is the business of the day, every day.
An equal opportunity employer.~crlf~~crlf~
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