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Process Oversight Expert (m/f/d), Claims, based in London or Munich
The AGCS Global Process Management team aims to improve and simplify end-to-end processes throughout the company and regroups experts in each functional area, based around the globe.~crlf~ ~crlf~Based in London or Munich and reporting to the Head of Process Oversight and Ownership, you will be the Process Oversight Expert focusing on the area of Claims. This includes the maintenance of the AGCS Core Process Landscape and tools, SOPs and SLA documentation and ensuring we adhere to global processes across the whole value chain. You will also take ownership for different systems applications. ~crlf~ ~crlf~This is an ideal opportunity for a process improvement professional with experience in Claims who enjoys working across all functions to ensure a seamless approach to simplifying processes across the board.
In this role you will…~crlf~##Drive the alignment of processes globally and across functions, removing barriers and roadblocks which negatively impact efficiency~crlf~##Improve existing processes and help redesign bottom-up any legacy processes as required~crlf~##Track existing misalignment or gaps between different functional areas and address them, ensuring adherence to global processes throughout~crlf~##Using your own deep knowledge and understanding of Claims processes, evaluate and improve those processes along the full value chain and take ownership~crlf~##Apply and drive the new AGCS strategy; think global and foster simplicity~crlf~##In alignment with business priorities, identify opportunities to improve organizational and business processes, as well as business IT applications~crlf~##Support and create project proposals for management, including cost / benefit analyses, work package definitions, time & resource planning for delivery etc.~crlf~##Engage key stakeholders throughout the value chain, by developing appropriate Stakeholder Management strategies, analyzing their needs and interests, and gauging the potential impact on success~crlf~
##University degree preferred (ideally relating to IT, Business Administration, Data science or Insurance) ~crlf~##A solid experience in handling Claims or in Claims Governance, with advanced understanding of the Claims life cycle~crlf~##Able to map processes and optimize procedures along the whole value chain, predominantly in Claims~crlf~##Able to handle multiple stakeholders in a multicultural and international context ~crlf~##Experience in Project Management and Change Management is a plus~crlf~##Strong communication, motivational and problem-solving skills ~crlf~##Self-motivated, capable of working independently ~crlf~##Team-player mentality, focus on collaborative engagement~crlf~##Excellent written and verbal communication skills in English. Additional language is a plus.~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.~crlf~Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.
Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.~crlf~For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.~crlf~~crlf~
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