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Financial Lines Claims Manager, Asia
Proactively investigate, negotiate and resolve high exposure claims, involving complex issues and/or litigation.~crlf~Ensure claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines.~crlf~Drive third party service providers to achieve economical results and to provide a high quality service to all internal and external customers.~crlf~Training and development of team and technical referral point for other Claims Handlers.~crlf~Develop and maintain strong relationships with brokers and clients.
Claims Processing and Administration~crlf~##Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems~crlf~##Proactively review late/non payment of premium and support credit control process with Underwriting / Accounts~crlf~##Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends~crlf~ ~crlf~Investigation and Reserving of Claims~crlf~##Investigate high exposure domestic and international claims that involve complex issues and/or litigation - requires qualified legal analysis~crlf~##Evaluate and address coverage issues and determine appropriate reserving levels~crlf~##Select and direct independent external service providers (e.g. Loss Adjusters)~crlf~ ~crlf~Settlement~crlf~##Negotiate and resolve high exposure, complex claims ensuring cost effective, service orientated solutions~crlf~##Ensure unpursued claims are settled in accordance with settlement guidelines~crlf~##Drive effective subrogation processes~crlf~ ~crlf~Referrals and Compliance~crlf~##Ensure all claims handled within authority limits, and in line with AGCS Claims complexs procedures and guidelines~crlf~##Refer cases outside of authority level, preparing referral documentation and materials as appropriate~crlf~##Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters~crlf~##Undertake audits of external service providers as appropriate~crlf~ ~crlf~Market Management~crlf~##Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary)~crlf~##Proactively liaise with MMC on market management initiatives~crlf~##Attend industry functions~crlf~ ~crlf~Relationship Management~crlf~##Positively represent AGCS externally to the market~crlf~##Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations~crlf~##Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters)~crlf~##Effectively report and present complex and contentious loss and claims information internally and externally~crlf~
Type of Experience~crlf~##Specialized understanding of LoB products and portfolio with technical specialist knowledge. Management of systems (e.g. Genius)~crlf~##Specialized understanding of regional / local LoB insurance markets and competitor landscape~crlf~##Recognized relationship building with brokers at peer group level ~crlf~##Good understanding of legal and regulatory framework~crlf~##Experience in working in complex, global matrix organization~crlf~ ~crlf~Required Education~crlf~##Preferably a degree in Economics, Law, or other appropriate discipline~crlf~##Completion of professional insurance qualification (e.g. CII)~crlf~ ~crlf~Technical Skills~crlf~##Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages ~crlf~##Claims Handling: knowledge of claims handling process from notification to settlement and recovery~crlf~##Reserving, reinsurance and coinsurance: knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application~crlf~##Litigation: understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation)~crlf~ ~crlf~General Skills~crlf~##Communication skills: Clearly and effectively express ideas and messages via speech or writing~crlf~##Negotiation and conflict management: Ability to negotiate best position for AGCS, and client, often in contentious situations, managing conflicting priorities of various parties~crlf~##Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions~crlf~ ~crlf~Languages~crlf~Local language - Fluent (able to negotiate)~crlf~English - Fluent (able to negotiate)~crlf~
Note to Recruitment Agencies ~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment age.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.~crlf~Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.
Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.~crlf~For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.~crlf~~crlf~
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