Customer Service Manager for the Guarantee Department to Euler Hermes

Euler Hermes Group

Euler Hermes is the world’s leading provider of trade-related credit insurance solutions and an important provider of substantial guarantee capacities to domestic and international customers.~crlf~~crlf~As part of our Nordic Guarantee team, you will be based in our Stockholm office and serve the local Swedish market. We are a small team responsible for servicing the existing customer portfolio as well as acquiring new customers. You will cooperate closely with and be supported by our risk department and will work with other colleagues across departments and countries.~crlf~~crlf~The work environment is informal. Customer focus and professionalism are key elements in supporting the growth strategy decided for the guarantee operation within the Euler Hermes group.

• Manage and control guarantee applications, amendments and terminations~crlf~• Monitor the quality and efficiency of service provided~crlf~• Ensure that the guarantee system (Avalis) is updated with correct client information, guarantee information etc.~crlf~• Manage invoicing and dunning process as well as archiving and ensuring documentations in all files~crlf~• Advice and support customers in regards to guarantee wording, applications, use of the Guarantee Portal etc.~crlf~• Control and provide commercial assistance to the local Head of Guarantee.~crlf~• Participation in ad hoc projects~crlf~~crlf~

You have a commercial approach and are experienced in controlling/handling a numbers of different administrative tasks. You are trustworthy and able to communicate with medium sized and large companies within the construction and industry sectors which are our primary target segments.~crlf~~crlf~In addition to this, you:~crlf~• Ideally have several years of experience with general administration or banking background~crlf~• Are structured and detail oriented to ensure a high service standard~crlf~• Perform administrative tasks timely and effective~crlf~• Are able to advice and support customers~crlf~• Are fluent in Swedish and English, written and spoken~crlf~• Have good MS Office skills (especially Word, Excel and PowerPoint) and are able to learn new IT systems quickly~crlf~• If you have experience with or basic knowledge of guarantees, this will be an advantage.

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit

Euler Hermes Netherlands is since many years the leading provider of credit insurance insurance services in The Netherlands. The client base ranges from small start-up entitities to multinational companies in all lines of business. With local presence in 's-Hertogenbosch and Amsterdam, Euler Hermes Netherlands offers its clients a full range of services within credit insurance, guarantee insurance and debt collection.~crlf~If you are interested in the position above and think you have the right profile and ambition please follow the online application process.~crlf~For more detailed information on the company and our career opportunities please go to our website:

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