Sr Operations Associate/Operations Specialist - Claims

Allianz Life

With support, you will be responsible for effectively adjudicating claims on life products, including living benefits (waiver, disability, critical/chronic/terminal illness), and death claims, by applying knowledge of Allianz's business, products, and operations. You will influence results by: establishing and maintain customer relationships; ensure a high degree of productivity and quality; and recommend process improvements for assigned functional area.~crlf~~crlf~You will report to the Operations Manager.

• Respond to, validate, and approve varied and complex customer service/beneficiary requests and inquiries for all customer segments, by applying knowledge and following established standards.~crlf~• Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed~crlf~• Ensure a high quality claim adjudication process by: using sound judgement to conduct thorough detailed investigations, approve/validate claims, evaluate risk, and manage decisions with regulatory impact. ~crlf~• Mentor other team members and act as a resource for assigned area~crlf~• Coordinate and assist with team and department projects. Participate in special projects to meet needs~crlf~• Influence results by providing customer service, education and communication~crlf~

• 2 years of experience required in Allianz Operations, Insurance or Financial Industry, customer service~crlf~• High school diploma required; two-year degree preferred: Business or general education~crlf~• Investigative skills, phone experience, email and written correspondence skills~crlf~

At Allianz, we foster a workplace where every person feels welcome, connected, and valued.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~

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What we offer our full-time employees

20 APL days + 10 paid holidays + 1 True Balance day + 1 volunteer day
7.5% company match, no waiting period
High deductible health plans + health savings account
41% of all positions posted in 2017 were filled internally
Explore employee-led communities for women, military, black, and LGBT employees
Fitness center, child development center, 2 cafeterias, drycleaning, shipping/postal services
Infographic displaying the candidate journey from job search through offer acceptance.

We’re proud to be part of the Allianz SE family of companies in North America – including Allianz Global Investors and PIMCO (Pacific Investment Management Company LLC.