Technical Support Engineer Level 2

Allianz Ireland

A full time position has arisen in the IT Development team of Allianz plc, based in Dublin 4, to work as a Technical Support Engineer. This role involves technical responsibility from a software development perspective for assisting and enhancing key applications that support critical business processes. We are looking for a candidate with a minimum of 3 years’ experience with .NET Framework, SQL Server and enterprise web applications development.~crlf~~crlf~As this is a support role, the successful candidate is required to be flexible, quick-thinking and enjoy working under pressure. They will also be required to program software changes to address application enhancements and bug fixes.~crlf~~crlf~The successful candidate should demonstrate good software engineering skills and the ability to collaborate effectively with a variety of technology to provide assistance and quality.

• Comprehensive analysis and resolution of Production system issues ~crlf~• Ownership of software application changes on implementation to Production systems ~crlf~• Comprehensive documentation of changes applied and participation in knowledge transfers~crlf~• Identify potential alternatives to the requested approach.~crlf~• Problem recurrence prevention by focusing on root cause analysis ~crlf~• Liaise with Business stakeholders and build and maintain key relationships ~crlf~• Liaise with .NET Development to maximize throughput and minimize environment congestion~crlf~• Liaise with Technical Leads for solution alignment ~crlf~• Adhere to overall .NET standards~crlf~• Ensure Production Support Service Level Agreements (SLA’s) are met~crlf~

Essential Experience~crlf~• A relevant 3rd level qualification with minimum 3 years C# / .NET development experience~crlf~• Demonstrated knowledge and experience of .NET Framework application stack including ~crlf~~crlf~• .NET Web Services / Web API~crlf~~crlf~• ASP.NET MVC / Client Side: JavaScript, HTML, CSS~crlf~~crlf~• SQL Server / Entity Framework~crlf~• Understanding of software development standards, design patterns and best practices ~crlf~• Strong analytical and problem solving skills ~crlf~~crlf~Desirable Experience ~crlf~• Application development with Microsoft .NET Core~crlf~• Practical knowledge of workflow management applications, e.g. TIBCO iProcess, Print Solution~crlf~• Experience with Insurance Underwriting applications, Insure/90 (I/90) would be an advantage~crlf~• Systems, e.g. ISIS; change control applications, e.g. ROCKET ACMS~crlf~• Excellent communication skills, both written and oral ~crlf~• Excellent customer service skills~crlf~• Work independently as well as part of a team~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

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Allianz in Ireland is part of the Allianz Group, one of the world's leading insurance and financial service companies.