Contact Center Agent Desktop SME

Allianz España

Contact Center Soluctions Team in our new Allianz Technology GDN Branch in Barcelona, Spain.

Scope of work:~crlf~~crlf~Your Agent Desktop application is at the heart of the contact center service.~crlf~~crlf~You are responsible for the application cradle to crave.~crlf~~crlf~You own, roadmap, design, development, implementation, testing, operations and decommissioning where needed.~crlf~~crlf~You permanently extend your knowledge to the operational teams to optimize support processes.~crlf~~crlf~As a CCI Technical SME you are responsible to support Customer engagement and run activities.~crlf~~crlf~You will closely collaborate with the operations and architecture as well as business design teams to refine high-level design of the agent desktop and to further develop the~crlf~product with internal and 3rd party vendors.~crlf~~crlf~You will be key point of contact for operational escalation and new requirements for the Agent Desktop application.~crlf~

Requirements:~crlf~~crlf~Technical degree in Telecommunications Technology or similar acquired knowledge.~crlf~~crlf~Minimum of 5 years’ experience in contact center technology and processes.~crlf~~crlf~Contact Center experience on technical- and business process level.~crlf~~crlf~Experience with large scale CTI / CSTA / JTAPI / TAPI integrations running on CTIOS.~crlf~~crlf~Know how about voice recording and customer authentication (ASC,Nice,Verint,Cisco).~crlf~~crlf~Certified Cisco Voice or Network specialist and ITIL V3 foundation are a plus.~crlf~~crlf~Experience with CISCO IP Phones is required but other major IP phones are beneficial.~crlf~~crlf~Work experience in large IT infrastructure projects with multiple vendors and work streams.~crlf~~crlf~Ability to explain complex technical systems clearly.~crlf~~crlf~Experienced in customer communication.~crlf~~crlf~Excellent understanding of business processes within the contact center domain.~crlf~~crlf~Excellent knowledge of Cisco Contact Center technology.~crlf~~crlf~Excellent track record and successfully delivering complex and tight telecommunication projects.

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Seguros es la principal filial del Grupo Allianz en España y una de las compañías líderes del sector asegurador español. La compañía tiene la vocación de ofrecer las mejores soluciones aseguradoras y financieras. Cuenta con una de las gamas de productos más completa e innovadora del mercado y se basa en el concepto de seguridad integral. Por eso, los productos y servicios que ofrece la compañía van desde el ámbito personal y familiar al empresarial.

Para más información, por favor visita nuestra web:~crlf~ Allianz Seguros tenemos el compromiso de mantener y desarrollar un entorno de trabajo en el que se respeten y valoren los principios de Diversidad del Grupo Allianz y se promueva la igualdad de oportunidades entre mujeres y hombres en cada uno de los ámbitos en los que la Compañía desarrolla su actividad, no tolerando discriminación basada en criterios tales como: edad, sexo, estado civil, raza, origen étnico, capacidades diferentes, tendencias políticas o actividades de representantes de los trabajadores/as, religión u orientación sexual.~crlf~~crlf~

You have found the perfect job? It’s time to work on your application. We have some tips for you!

Register/ login to our application system and you will receive a confirmation email with your login data shortly. Fill out the application form. You can upload your data via LinkedIn (or Xing). Find more information about our password rules in our FAQ.

 Please note that the system cannot process ZIP files, protected PDF formats or attachments larger than 7 MB. You can upload your files in the following formats:

  • PDF
  • MS Office formats (Word, PowerPoint, Excel)
  • Graphics Interchange Format (.gif)
  • Joint Photographic Experts Group format (.jpeg)
  • Joint Photographic Group format (.jpeg)
  • Portable Network Graphics (.png)

Find more information in our FAQ.


Login to our application system and check your personal start page to see the status of your application. You can release your profile so that our recruiters can find you in the system and contact you. Find more information in our FAQ.

Could not find the right job? We can help you with that. Sign up for job alerts! You will automatically receive a personalized job alert when a job that fits your experience and interests becomes available.

When you get invited for a first interview, make sure to check our website to learn more about Allianz as an employer, our culture and values and get some insights to prepare yourself for the interview.

If you experience technical problems with our application system, check our FAQ for more information . Problem still not resolved? Please send an email with your request and a full screenshot of the error message to or send us a message via WhatsApp: +491735686280.
We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programs anytime, anywhere and just as you need them. 
Join a truly global company and explore our international environment.
We care about your health and support you to stay fit and healthy.
Your results will be recognized with attractive rewards.
Tobias, Allianz SE

Discover the Allianz team

"At Allianz I can dare to experiment and challenge traditional ways of working with an Agile mindset."

 Tobias, Allianz SE

7 steps of the application process at Allianz

We are composed of more than 2.700 employees who serve more than 4.5 million customers, obtaining a total turnover of 3.047 billion euros, in 2016. (Spanish)