Platform Delivery Lead

Allianz Asia Pacific

This lead role is mainly responsible for overall stability and operability of ITMP platform, Life platform, Customer and Partner platforms, Operations related systems. Accountable for managing the relationship with Allianz Technology (AZ) to ensure the end to end operational delivery meets the KPI/SLA target set with the Service Provider, and also the SLAs agreed with the OEs are met. Be the point of contact for all Incident, Change & Problem (CPI) management and participate in the CAB review process to ensure controls over the changes to the system servicing Allianz Digital Services (ADS) tenants (Multi-OE setup). Manage and remediate the Service Risk items with the AZ Technology. Escalate proactively to ADS management on areas that could be a potential disruption to services.

•~crlf~Responsible for day-to-day operational management of all platforms that are utilised by the Allianz OEs as a service~crlf~•~crlf~Implement a robust support model structure, process and release cadence for Allianz Business System (ABS) as the regional platform operator ~crlf~•~crlf~Provide first line of defense for all the OE business/technology queries~crlf~•~crlf~Ensure that the daily/weekly/monthly dashboards are delivered by AZ Technology as agreed.~crlf~•~crlf~Manage the various service providers to ensure adherence and delivery of support services as defined in the SLA/KPI contract. Escalate as appropriate in a timely manner to management / stakeholders on anomalies~crlf~•~crlf~Ensure service uptime and be single point of contact for queries from the OE~crlf~•~crlf~Ensure production transition requirements are included in all project delivery scopes and delivered by the project team satisfactorily~crlf~•~crlf~Conduct Production Readiness Assessment for every release/project cutover~crlf~•~crlf~Participate in enhancing the quality of project delivery by feeding inputs from Production/Run failures~crlf~•~crlf~Lead/active involvement in regulatory due diligence activities, including DR drills~crlf~~crlf~

•~crlf~Minimum Bachelor degree in Engineering, IT or relevant fields, Masters degree highly preferred~crlf~•~crlf~15 years of experience, with at least 12 years in IT/Digital related capacity~crlf~•~crlf~Well-versed in product and production management~crlf~•~crlf~ITIL/ITSM v2/v3 certified; PMI and/or PMP certified~crlf~•~crlf~Awareness of AWS Cloud architecture associated tools & services~crlf~•~crlf~Awareness of standard monitoring tools such as App D, Tivoli Netcool, & Splunk~crlf~•~crlf~Ability to delivery management Dashboard (Presentation skills)~crlf~•~crlf~Hands on experience in contract, document review, excel skills~crlf~•~crlf~Awareness of Regional TRM compliance matrix/requirement

Note to Recruitment Agencies ~crlf~~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. ~crlf~~crlf~Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Insurance Management Asia Pacific Pte Ltd seeks a talented and highly-motivated individual to join our organization as:

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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
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Join a truly global company and explore our international environment.
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Tobias, Allianz SE

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"At Allianz I can dare to experiment and challenge traditional ways of working with an Agile mindset."

 Tobias, Allianz SE

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Also known as Allianz Asia Pacific, we are the regional head office overseeing the Life and Health and General Insurance entities in Asia.