Head of Operations (Insurance) - Based in Vietnam HCMC

Allianz Asia Pacific

Allianz is a German based Financial Services company with presence in over 70 countries and looking to enter the general insurance sector in Vietnam through a digital joint venture (JV) to be set up with the FPT Group – driving long-term success in the market and expanding Allianz’s footprint in Asia. ~crlf~~crlf~We are looking for individuals who like to take up challenges, willing to grow together with the company from a start-up mode and become a Digital insurance Leader in Vietnam market! If you're game to become one of us, we want you!!

In this critical role, based in Ho Chi Minh City and reporting directly to CEO, you will be responsible to manage Operations department - Claims, Underwriting, IT, Procurement and other services, and ensure efficiency, productivity and accuracy~crlf~~crlf~•~crlf~Manage Operations department; Claims, Underwriting, IT, Procurement and other services, and ensure efficiency, productivity and accuracy~crlf~•~crlf~Planning and delivery of Operations related targets across all sub-functions within Operations department~crlf~•~crlf~Achieve monthly, quarterly & yearly business targets through management of internal and external teams ~crlf~•~crlf~Day-to-day management and solutioning of operations related topics, including coordination with other internal functions, external providers and especially regional Digital Services team~crlf~•~crlf~Ensure regular knowledge and interaction with market, competitors and key trends and implement relevant initiatives internally to be ‘best in class service provider’ ~crlf~•~crlf~Review and setup work flow processes within the department and the interface to other departments, in order to achieve efficient processes through digitization, automation and re-structuring. Identify areas of improvement and liaise with IT and other departments in the enhancement of systems~crlf~•~crlf~Constantly Review and Improve work flow and job allocation in order to minimize turnaround time so as to increase productivity and improve efficiency of the Operations Department~crlf~•~crlf~Motivate and encourage staff to adapt to ongoing changes implemented~crlf~•~crlf~Use technology to drive process improvement e.g AI, Robotics Process Automation (RPA), Automated Process Workflow~crlf~•~crlf~Support other company initiatives related to sales, products and operations~crlf~•~crlf~Working with Compliance and Internal Audit to ensure that processes are compliant at all times based on legal and regulatory requirements~crlf~•~crlf~Ensure quality of service provided by internal teams meets distribution partners and customer expectations~crlf~~crlf~

•~crlf~Diploma/Bachelor's degree or equivalent experience~crlf~•~crlf~At least 10 years of operational experience in general insurance~crlf~•~crlf~At least 5 years in supervisory capacity~crlf~•~crlf~In-depth knowledge of at least one operations function~crlf~•~crlf~Resourceful, self-driven and able to perform effectively in a dynamic and fast paced environment~crlf~•~crlf~Strong people manager, demonstrate initiative, communication, ability to manage a team.~crlf~•~crlf~Experience in handling operational matters in hands on manner and able to perform under pressure, operational environment.~crlf~•~crlf~Good problem solver and able to bring issues to resolution proactively~crlf~•~crlf~Influencing skills: ability to persuade and motivate others to act, without executive authority~crlf~•~crlf~Analytical Skills: ability to analyze highly complex data, from multiple sources, in detail; identify and resolve issues before they transpire~crlf~•~crlf~Negotiation and conflict management: ability to negotiate best position for company, and client, often in contentious situations, managing conflicting priorities of various parties

Additional Information ~crlf~~crlf~“Note to Recruitment Agencies ~crlf~~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. ~crlf~~crlf~Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).”

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Insurance Management Asia Pacific Pte Ltd seeks a talented and highly-motivated individual to join our organization as:

Submit your application at: http://www.allianz.com/careers~crlf~~crlf~


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Also known as Allianz Asia Pacific, we are the regional head office overseeing the Life and Health and General Insurance entities in Asia.
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