World Agency Account Manager (M-F)

Euler Hermes Group

- As Program Manager : Responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.~crlf~ - As Managing Insurer : Manage the relationship and commercial activity for a portfolio of clients where another WA team provides the strategic lead

Under the guidance and reporting to EH WA Regional Account Director~crlf~~crlf~Reach targets of portfolio growth and quality~crlf~As Program Manager~crlf~ - Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas. ~crlf~ - Secure Renewal by delivering the correct balance of customer need with EHWA business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines (contribute to BUC)~crlf~ - Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.~crlf~ - Review and analyze and implement transfers requests from EHBUs to EHWA~crlf~As Managing Insurer~crlf~ - Responsible for implementing and issuing the policy at local level ~crlf~ - Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA~crlf~ - Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests~crlf~~crlf~Take personal responsibility for the implementation of group-wide quality of service standards~crlf~ - Service customers based on guidelines of Operational Manual~crlf~ - Comply with account management standards in regards to EH WA processes, business rules and systems.~crlf~ - Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other EH WA Account Mgt Teams and EH WA Central Team~crlf~As Program Manager~crlf~ - Apply WA commercial underwriting standards to ensure profitability and quality of customer portfolio~crlf~ - Be the main contact person with the Broker and client program management teams ~crlf~As Managing Insurer~crlf~ - Interact with broker and client as directed by Program Manager~crlf~

• Having a banking background/ experience is a real asset~crlf~• Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives~crlf~• Advanced knowledge of the credit insurance industry, products and regulations~crlf~• Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service~crlf~• Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal~crlf~• Advanced ability to up and cross sell products during customer interactions to achieve growth targets~crlf~• Competent ability to build extensive networks with close contacts to market players and opinion leaders~crlf~• Competent knowledge of claims methodologies and the impact of policy conditions~crlf~• Expert ability to negotiate with customers in order to achieve results~crlf~• Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting~crlf~• Competent ability to operate in a matrix structure~crlf~• Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems~crlf~• Advanced knowledge of written and spoken English~crlf~~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit

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